Award

Multi-Channel Customer Service

GREAT YARMOUTH BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

18 Aug 2017 at 09:25

Award Notice
Summary of the contracting process

The procurement process involves Great Yarmouth Borough Council seeking to award a contract for a Multi-Channel Customer Service solution within the Customer Relation Management software category. The process was conducted under an open procedure and was marked as complete on 25th April 2017, following a tender period that ended on 24th April 2017. The contract, valued at £99,000, commenced on 1st May 2017 and runs until 30th April 2020, with delivery expected in the East of England, United Kingdom.

This contract presents an opportunity for businesses that specialise in customer relationship management services, particularly those capable of providing multi-channel solutions. Suppliers with experience in software development, customer service platforms, and digital communication tools would be especially well-positioned to compete for similar future tenders. Engaging with local government bodies like Great Yarmouth Borough Council can lead to sustained business growth and potential partnerships in ongoing service provisions.

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Notice Information

Notice Title

Multi-Channel Customer Service

Notice Description

Contract Award

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5252af86-7f80-4b23-b9f9-26da45b7a30e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7ce10d8b-6e95-4226-a53e-459280ae908f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£99,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
18 Aug 20178 years ago
Submission Deadline
24 Apr 2017Expired
Future Notice Date
Not specified
Award Date
24 Apr 20178 years ago
Contract Period
30 Apr 2017 - 30 Apr 2020 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
GREAT YARMOUTH BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GREAT YARMOUTH
Postcode
NR30 2QF
Post Town
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
Not specified
Local Authority
Great Yarmouth
Electoral Ward
Nelson
Westminster Constituency
Great Yarmouth

Supplier Information

Number of Suppliers
1
Supplier Name

INFORM COMMUNICATIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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