Tender

HelpDesk/Receptionist DB 14Apr22

SANDWELL METROPOLITAN BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

14 Apr 2022 at 15:26

Tender Notice
Summary of the contracting process

The Sandwell Metropolitan Borough Council is seeking qualified candidates for the role of Receptionist/Help Desk Operative as part of their Facilities Management services. The tender, titled "HelpDesk/Receptionist DB 14Apr22", is currently in the Tender stage and is open for submissions until the deadline of Thursday, 21 April 2022, at 1 PM. This temporary contract spans three months, commencing on 25 April 2022, and is located in Oldbury, West Midlands. The procurement process follows an open procedure and focuses on the supply of temporary personnel services, identified under CPV code 79620000.

This tender presents an opportunity for businesses specialising in personnel supply services, particularly those able to provide skilled temporary staff for administrative and customer service roles. Companies with expertise in facilities management support, excellent customer service capabilities, and a solid understanding of ICT systems would be well-suited to compete for this contract. Firms should consider applying via the In-tend e-Tendering System, ensuring they meet the requirements outlined in the job description and contract specifications to enhance their chances of success.

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Notice Information

Notice Title

HelpDesk/Receptionist DB 14Apr22

Notice Description

RECEPTIONIST/HELP DESK OPERATIVE Rate of Pay: Band D PS11.02 per hour to worker Hours: 37 hours pw Location: Sandwell Council House, Oldbury Contract type: Temporary for 3 months Job Description and Personnel Specification are attached, which also provides more information above the role. Working within our Facilities Management Help Desk We are seeking a highly motivated, skilled and experienced individual to enhance and support the Facilities Management Helpdesk. The role will encompass the front facing support and assistance to service delivery of the Facilities Management Operational Team. We are looking for an enthusiastic individual with excellent customer focus and experience to join our key support service. The successful candidate will be able to demonstrate a good understanding or ability when using ICT systems. There is a requirement to be able to produce accurate and time critical documents, spreadsheets, using relevant ICT knowledge and skills. Being a first contact helpdesk there it is imperative that the successful candidate will be organised, professional and courteous always. The successful candidate will be expected to induct visitors/contractors/VIP's and internal staff and communicate at all levels. An understanding and ability to answer telephones, arrange meetings and manage an electronic room booking process. An understanding of the council's financial procedure and accounting instructions will be required to enable the hire and booking of facilities. Good communication skills are essential, using a variety of mediums including face to face, written, telephone and emails. Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Closing Date: THURSDAY 21 APRIL 2022 AT 1PM Additional information: The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-531dce7e-4973-431e-be77-2c2419e32b10
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0cbb9da6-7407-4c8b-a406-f874a55089ce
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79620000 - Supply services of personnel including temporary staff

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Apr 20223 years ago
Submission Deadline
21 Apr 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
25 Apr 2022 - 31 Jul 2022 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SANDWELL METROPOLITAN BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WEST MIDLANDS
Postcode
B70 8SZ
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG37 Sandwell
Delivery Location
TLG West Midlands (England)
Local Authority
Sandwell
Electoral Ward
West Bromwich Central
Westminster Constituency
West Bromwich

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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