Tender

Research into the provision of information to passengers, including during disruption

OFFICE OF RAIL AND ROAD

This public procurement record has 1 release in its history.

Tender

07 Nov 2018 at 14:20

Tender Notice
Summary of the contracting process

The OFFICE OF RAIL AND ROAD is currently conducting an open procurement process for a project titled "Research into the provision of information to passengers, including during disruption". This tender is focused on improving the quality of information provided to rail passengers, particularly during service disruptions. The procurement falls under the business services sector, specifically consulting and related services, and is taking place in the United Kingdom. Key dates include the submission deadline on 21st November 2018, with the contract period set to commence on 10th December 2018 and run until 8th April 2019.

This tender presents an opportunity for businesses specialising in research, consulting, and information systems to enhance the communication of service disruptions in the rail sector. Companies that are proficient in data analysis, user experience design, or digital communication would be particularly well-suited to compete for this contract. Engaging in this procurement can not only bolster a firm's portfolio but also facilitate growth in the transport sector by addressing critical passenger information needs.

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Notice Information

Notice Title

Research into the provision of information to passengers, including during disruption

Notice Description

The initial findings from our Inquiry into the May 2018 timetable change have highlighted significant concerns regarding the quality of information provided to passengers to enable them to plan and make journeys with a reasonable degree of assurance. Despite the focus on this area over recent years, passengers often remain dissatisfied with how the rail industry performs, particularly as their expectations are often set or exceeded by experiences in other sectors. This can often be an issue when train services are disrupted due to planned and unplanned engineering work, weather conditions and other incidents Getting good quality - appropriate, accurately and timely - information for rail passengers relies on successful collaboration and integration between many parties. Each must be clear on the importance of their role in this process. They must be committed to putting passengers' interest front and centre of their decision making in a variety of real-time, complex and challenging operational scenarios. Previous work has shown that operators often focus on getting information into industry systems but rarely consider the quality and usefulness of the information actually received by passengers online (including apps), on trains or at stations. Our aim is to help train and station operators to think like the passengers that they serve - e.g. commuters, leisure travellers, passengers with disabilities, those on trains, at stations or still planning their journey - so that appropriate information is easily available when and where it is needed. Additional information: This tender closes on 21/11/2018 at 5pm. All communications must be made via the portal.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-54f7927c-f20d-4a5f-936a-24bfc7a4c683
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ec16dfa5-86b9-42b3-9712-12ffee517c4b
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Nov 20187 years ago
Submission Deadline
21 Nov 2018Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
10 Dec 2018 - 8 Apr 2019 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
OFFICE OF RAIL AND ROAD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
WC2B 4AN
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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