Award

Royal Mail Quality of Service Audits

OFCOM

This public procurement record has 1 release in its history.

Award

18 May 2023 at 13:25

Award Notice
Summary of the contracting process

A recent procurement opportunity titled "Royal Mail Quality of Service Audits" has been awarded by OFCOM, the UK communications regulator. The contract, with a total value estimated between £420,000 - £480,000 ex VAT over five years, involves auditing Royal Mail's Quality of Service performance against specific standards. The tender, carried out through an Open Procedure, was completed with Analysys Mason being awarded the contract. The contract period is from 15th May 2023 to 31st October 2028.

This procurement process initiated by OFCOM presents business growth opportunities for auditors specializing in assessing Quality of Service standards. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are also encouraged to participate in such tenders. The location for service delivery is primarily in London, United Kingdom, with specific postal codes involved. Businesses interested in providing auditing services aligning with specified standards should explore accessing tender documentation and guidance via the Ofcom eTendering portal to compete effectively in this sector.

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Notice Information

Notice Title

Royal Mail Quality of Service Audits

Notice Description

Ofcom is the communications regulator in the UK. We regulate the TV and radio sectors, fixed line telecoms, mobiles, postal services, plus the airwaves over which wireless devices operate. Ofcom operates under a number of Acts of Parliament. In accordance with Ofcom's functions under the Postal Services Act 2011, Ofcom has imposed a Designated Universal Service Provider Condition (DUSP Condition) on Royal Mail Group Limited (Royal Mail). Among other things, this condition imposes certain Quality of Service standards on Royal Mail in connection with its provision of the Universal Postal Service. These standards include, for example, delivering: - 93% of first class letters within one working day; - 98.5% of second class letters within three working days; - 99% of special delivery letters by 1pm one working day after collection; and - Within certain postcode areas, 91.5% of first class letters within one working day Ofcom has a requirement for the monitoring of Royal Mail's Quality of Service performance to be audited in line with the specifications of Standards EN 13850:2020 (E) and EN 14508:2016 (E). The audit would involve critically assessing Royal Mail's testing methodology for monitoring its performance in respect of the measurement of the transit time of end-to-end services for single piece priority (First Class stamped and metered) mail and non-priority (Second Class stamped and metered) mail, in line with the Standards. Additional information: Ofcom will run a procurement exercise for Royal Mail Quality of Service Audits, to be awarded to a single provider. The procurement will be undertaken in line with the Open Procedure as set out in the Public Contracts Directive (and as implemented in the UK by the Public Contracts Regulations). The total value of the services is estimated in the range PS420,000 - PS480,000 ex VAT over a five-year contract term. Interested parties can access the full tender documentation and guidance via the Ofcom eTendering portal, hosted by BravoSolution at the following link: www.ofcom.bravosolution.co.uk. Tenderer's will need to be registered on the portal for access to the documentation. Once registered tenderers should locate 'itt_1339 - C20221470 - Royal Mail Quality of Service Audits'.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-55d8747a-c762-481d-9ea1-8539eb0ec7c0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/caee7c34-7941-46d0-9088-bd7423b57322
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79212000 - Auditing services

Notice Value(s)

Tender Value
£480,000 £100K-£500K
Lots Value
Not specified
Awards Value
£470,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
18 May 20232 years ago
Submission Deadline
10 Mar 2023Expired
Future Notice Date
Not specified
Award Date
1 May 20232 years ago
Contract Period
21 May 2023 - 31 Oct 2028 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
OFCOM
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 9HA
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
TLI London
Local Authority
Southwark
Electoral Ward
Borough & Bankside
Westminster Constituency
Bermondsey and Old Southwark

Supplier Information

Number of Suppliers
1
Supplier Name

ANALYSYS MASON

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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