Tender

Daventry District Council Telephony Solution

LGSS

This public procurement record has 1 release in its history.

Tender

03 Aug 2017 at 09:57

Tender Notice
Summary of the contracting process

The Daventry District Council, represented by LGSS, is actively seeking suppliers for the "Daventry District Council Telephony Solution". This procurement falls under the industry category of installation services, specifically focusing on goods. The main aim is to replace the existing telephone system within the council during the 2017/18 period. The tender is currently in the open stage, with proposals due by 4th September 2017. The successful supplier will begin the contract on 1st November 2017, which will last until 31st January 2023. The total estimated value of this procurement is £200,000, and the services will need to be delivered in the East Midlands, United Kingdom.

This tender presents a significant opportunity for businesses specialising in telecommunication solutions, particularly those capable of providing integrated systems and on-premise hosted contact centre solutions. Companies with expertise in VoIP technology, telephony lines, and call logging software are particularly well-suited to compete. Suppliers that can ensure compliance with PCI DSS for telephone payment transactions and demonstrate integration capabilities with existing systems, such as the council's current CRM, will enhance their chances of success in this competitive procurement process.

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Notice Information

Notice Title

Daventry District Council Telephony Solution

Notice Description

Daventry District Council is looking to replace their entire telephone system during 2017/18. The Council is looking to find a supplier that would also be able to provide lines, call logging and a contact centre solution - all of which are currently being provided by separate suppliers. Suppliers would need to consider the following requirements: On premise system The Council requires a new telephony solution to be hosted on site on VMWare, whether that solution is provided directly by the supplier or by a third party via the supplier Lines The Council would be looking to transfer the Council's current DDI range of 400 numbers from ISDN to SIP lines, with ISDN back-up IP Phone options The Council is looking for a solution that provides all of the following options: desktop handsets, soft phones with USB/wireless headsets and a mobile solution (e.g. app that integrates with the system) Call logging software To be provided by the supplier or by a third party via the supplier Contact Centre The Council will be looking to a supplier to provide both the wider telephony solution, but also an integrated on premise hosted contact centre solution to include the standard range of contact centre features, like call routing, recording, reporting, real-time management information, IVR etc., but must also include: * CTi - It is essential that the soft phone within the contact centre solution can integrate with the Council's current on premise CRM system provided by Kana (Lagan CRM with Java Screen Phone) * PCI DSS compliance - must have a solution that ensures this when telephone payments are taken

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5621644b-cad0-4a83-aefd-415cba74d36b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6de8f446-3db8-47dd-8b6f-048911f9c4fd
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

51 - Installation services (except software)

CPV Codes

51000000 - Installation services (except software)

Notice Value(s)

Tender Value
£200,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
3 Aug 20178 years ago
Submission Deadline
4 Sep 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Nov 2017 - 31 Jan 2023 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LGSS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DAVENTRY
Postcode
NN11 4FP
Post Town
Northampton
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF24 West Northamptonshire
Delivery Location
TLF East Midlands (England)
Local Authority
West Northamptonshire
Electoral Ward
Daventry East
Westminster Constituency
Daventry

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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