Award

Online Triage System

DEPARTMENT FOR INTERNATIONAL TRADE

This public procurement record has 3 releases in its history.

AwardUpdate

17 Oct 2019 at 12:17

AwardUpdate

12 Sep 2019 at 08:05

Award

15 Feb 2019 at 16:15

Summary of the contracting process

The Department for International Trade has awarded a contract for the "Online Triage System." This tender was initiated under a selective procurement method as part of a call-off from a framework agreement. The contract period spans from 22 November 2018 to 21 November 2020, with a total contract value of £71,520, of which £35,760 was the awarded amount. The purchasing process reached completion, and the contract has been awarded to Zendesk, Inc. The system will cater to a wide range of delivery addresses, including the United Kingdom and overseas territories.

This opportunity is particularly well-suited for small and medium-sized enterprises (SMEs) in the software and information systems industry. Businesses with expertise in developing triage systems or similar software solutions can leverage this contract to expand their portfolio and establish relationships with government clients. SMEs are encouraged to assess their service offerings, as the procurement process promotes inclusivity and supports business growth in the technology sector.

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Notice Title

Online Triage System

Notice Description

This is the contract award notice for the Department for International Trade's online triage system.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-563fa354-686e-4903-8183-05a4789bb45b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1ccea348-3dfc-4f5f-b283-21903eecb989
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Not specified
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£71,520 Under £100K
Lots Value
Not specified
Awards Value
£35,760 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
17 Oct 20196 years ago
Submission Deadline
15 Nov 2018Expired
Future Notice Date
Not specified
Award Date
15 Nov 20187 years ago
Contract Period
22 Nov 2018 - 21 Nov 2020 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR INTERNATIONAL TRADE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2AW
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

ZENDESK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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