Award

Customer Relationship Management System

HARTLEPOOL BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

06 Apr 2017 at 13:34

Award Notice
Summary of the contracting process

The procurement process involves Hartlepool Borough Council, seeking a solution for a Customer Relationship Management (CRM) system. This tender, classified under software package and information systems, is aimed at enhancing the council's operational efficiency. The tender was initiated on a date that included a deadline for submission on 31 October 2016, while the awarded contract commenced on 1 February 2017 and is set to conclude on 31 January 2019. The procurement method is classified as 'Other', indicating a bespoke approach tailored to the council's requirements. The tender is located in the North East region of the United Kingdom.

This opportunity could bolster business growth, particularly for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) with expertise in CRM software solutions. Companies that provide innovative IT services and have a strong understanding of local government needs would be well-positioned to compete for similar contracts in the future. The contract's value of £79,000 underscores the potential for substantial returns on investment for successful bidders in this sector.

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Notice Information

Notice Title

Customer Relationship Management System

Notice Description

Provision of a Customer Relationship Management (CRM) and web system.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-56c1b59c-be9b-48bd-9e49-005a7f56b2ec
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/476a5ed7-cfa0-42f0-aad4-722754c45263
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£79,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
6 Apr 20178 years ago
Submission Deadline
31 Oct 2016Expired
Future Notice Date
Not specified
Award Date
9 Dec 20169 years ago
Contract Period
1 Feb 2017 - 31 Jan 2019 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HARTLEPOOL BOROUGH COUNCIL
Contact Name
Karen Burke
Contact Email
karen.burke@hartlepool.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
HARTLEPOOL
Postcode
TS24 8AY
Post Town
Cleveland
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC3 Tees Valley
Small Region (ITL 3)
TLC31 Hartlepool and Stockton-on-Tees
Delivery Location
TLC North East (England)
Local Authority
Hartlepool
Electoral Ward
Victoria
Westminster Constituency
Hartlepool

Supplier Information

Number of Suppliers
1
Supplier Name

FIRMSTEP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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