Tender

Customer Service Advisor - 37 hours

SANDWELL METROPOLITAN BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

25 Oct 2024 at 12:41

Tender Notice
Summary of the contracting process

Sandwell Metropolitan Borough Council has initiated a procurement process for the position titled "Customer Service Advisor - 37 hours" in the services industry category. The role is located at the Independent Living Centre in West Midlands, with immediate start availability and a contract period from 4 November 2024 to 31 December 2024. The procurement stage is currently at the tender stage with an open procedure method, and the deadline for submission is 30 October 2024. The value of the contract is approximately £6,621.04 and requires the tender period to end on 30 October 2024. The job involves handling customer inquiries and requires specific qualifications (GSCE English and Maths or equivalent), IT skills, and experience in a busy Contact Centre environment.

This tender presents a significant opportunity for businesses specialising in staffing and recruitment services to expand their portfolio by providing qualified personnel to a public sector entity. Businesses that excel in providing temporary staff, particularly in roles requiring high levels of customer service and IT proficiency, are well-suited to compete. By securing this contract, agencies can establish a stronger relationship with Sandwell Metropolitan Borough Council and gain valuable experience in handling public sector contracts, thereby enhancing their reputation and credibility in the industry.

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Notice Information

Notice Title

Customer Service Advisor - 37 hours

Notice Description

Job Title: Customer Service Advisor Rate of Pay: PS13.02 Hours: 37 Location: Independent Living Centre Start Date: Immediate Contract type: Agency Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: An opportunity has arisen for two Customer Service Advisor's to join the Adult Social Care Enquiry Team on a temporary basis. This role is for 37 hours per week and the service operates 9am to 5.30pm Monday to Thursday and 9am to 5pm on Fridays. The Enquiry service operates from a fixed office location. The post involves delivering an enhanced customer experience to people accessing Adult Social Care, that promotes wellbeing to local people in their local communities. The ideal candidate will have experience of working within a busy Contact Centre environment and will need to: deal with incoming calls and process requests for services from all customer enquiries across multiple channels, be an active listener, with clear communication skills, have excellent IT skills as the role requires the use of numerous systems and applications be able to offer a service focused on customer experience and care You must have GSCE English and Maths or an equivalent qualification A standard DBS check is required for this role. For further information on duties and responsibilities required please refer to the Job Description and Personnel Specification. Standard DBS is required for this role. This role is Inside IR35 Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Closing Date: 30/10/24 Additional information: The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to Quotation or other related documents. To submit a quotation you will be required to 'Opt In'. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5704e0a7-5d24-40c8-8314-a975776c0792
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/010795b7-6f24-4b2a-a447-70ac8e12f411
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79620000 - Supply services of personnel including temporary staff

Notice Value(s)

Tender Value
£6,621 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
25 Oct 20241 years ago
Submission Deadline
30 Oct 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
4 Nov 2024 - 31 Dec 2024 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SANDWELL METROPOLITAN BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WEST MIDLANDS
Postcode
B70 8SZ
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG37 Sandwell
Delivery Location
TLG West Midlands (England)
Local Authority
Sandwell
Electoral Ward
West Bromwich Central
Westminster Constituency
West Bromwich

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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