Award

Designing and running C-MeX and D-MeX pilots for 2019 Price Review (PR19)

WATER SERVICES REGULATION AUTHORITY

This public procurement record has 2 releases in its history.

AwardUpdate

17 May 2018 at 13:42

Award Notice
Award

18 Apr 2018 at 11:00

Award Notice
Summary of the contracting process

The WATER SERVICES REGULATION AUTHORITY is seeking to engage suppliers for the project titled "Designing and running C-MeX and D-MeX pilots for 2019 Price Review (PR19)" within the market research services category. This procurement is currently in the Award stage, following the completion of the tender period on 14 February 2018. The contract has a value of £193,610 and is set to be executed from 27 February 2018 until 31 January 2019. The work locations include Birmingham and London, United Kingdom, and the procurement method employed is selective, specifically through a call-off from a framework agreement.

This project presents a significant opportunity for small and medium-sized enterprises (SMEs) specialising in market research and customer survey design. Businesses that are adept at conducting detailed customer feedback analysis and have experience with regulatory frameworks, particularly in the water services sector, will find this tender suitable. The successful supplier will be expected to design and implement pilot surveys, providing opportunities to demonstrate expertise in customer service evaluation and stakeholder engagement.

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Notice Information

Notice Title

Designing and running C-MeX and D-MeX pilots for 2019 Price Review (PR19)

Notice Description

The main objective of this project is to: 1. Test all aspects of C-MeX and D-MeX so the incentives meet the success criteria, set out in section 1.3 above, and are developed to the point where they can be run in shadow form (as a full scale dry run) in 2019-20, and have financial incentives applied on an annual basis from April 2020 onwards. This involves design and running at least two waves of pilot customer surveys for C-MeX and D-MeX that are consistent with the design decisions of each incentive outlined in the methodology statement 'Delivering Water 2020: our methodology for the 2019 price review'. Two further subsidiary objectives are to: 2. Provide advice and make evidence-based recommendations on some of the outstanding elements of the C-MeX design not covered by the decisions published in the PR19 methodology statement, including: * whether NPS should form part of the financial incentive; * the weightings of the customer service and customer experience surveys within the C-MeX calculation; * the most appropriate source of data for the cross-sector challenge in C-MeX; and * how to adapt C-MeX, if necessary, based on the results of the C-MeX pilot. 3. Provide advice on and make evidence-based recommendations on how to adapt D-MeX, if necessary, based on the results of the D-MeX pilot. Scope of Work Stage 1 involves helping Ofwat to devise a detailed methodology for piloting C-MeX and D-MeX. It involves adding the methodological detail to the PR19 methodology statement relating to the design of C-MeX and D-MeX, determining the most appropriate surveying methodology. Stage 2 involves running at least two waves of the surveys for C-MeX and D-MeX in pilot form. C-MeX consists of two surveys and our current preference is for two surveys for D-MeX so the project consists of running four surveys for two waves. The provider will be required to familiarise themselves with areas of work referenced and hyperlinked in Appendix 3 on C-MeX and D-MeX. They will also be required to keep up to date with policy developments in these areas, which may include liaising with relevant stakeholders. The successful provider could choose to run stakeholder workshops as part of the project. The scope will not require the provider to support Ofwat in finalising the selection of the quantitative measures to be included in D-MeX. All decisions on the final design of C-MeX and D-MeX will remain for Ofwat.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-58dee492-c56f-4d5b-ac5e-b9209fa57958
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b2a5eb18-665a-4639-9a61-10b3c2f76679
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

Notice Value(s)

Tender Value
£193,610 £100K-£500K
Lots Value
Not specified
Awards Value
£193,610 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
17 May 20187 years ago
Submission Deadline
14 Feb 2018Expired
Future Notice Date
Not specified
Award Date
22 Feb 20188 years ago
Contract Period
27 Feb 2018 - 31 Jan 2019 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WATER SERVICES REGULATION AUTHORITY
Contact Name
Not specified
Contact Email
mailbox@ofwat.gsi.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
BIRMINGHAM
Postcode
B5 4UA
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England), TLI London
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

NAVIGATOR RESEARCH PLANNING COMMUNICATION

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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