Planning

TfL 96020 Customer Insights Study - Retail

TRANSPORT FOR LONDON

This public procurement record has 1 release in its history.

Planning

20 May 2022 at 10:01

Market Engagement Notice
Summary of the contracting process

The procurement process titled "TfL 96020 Customer Insights Study - Retail" is being conducted by Transport for London (TfL), located in London, England. This initiative falls under the market research services industry category and is currently in the planning stage. The deadline for submitting an expression of interest is set for 6pm on Monday, 6th June 2022, with the tender expected to be issued in early June. The estimated contract value ranges from £90,000 to £120,000, with financial checks to be carried out on potential bidders.

This tender presents significant opportunities for growth, particularly for businesses focused on market research and consultancy services. Companies that specialise in customer experience analysis, journey mapping, and business development consulting would be well-positioned to compete for this contract. Interested bidders should be prepared to demonstrate their financial capability to fulfil the contract's requirements and engage effectively with TfL's objectives for enhancing customer insights across their retail services.

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Notice Information

Notice Title

TfL 96020 Customer Insights Study - Retail

Notice Description

TfL Estates wishes to better understand its customers' (ie tenants) experiences and needs across all in-station retail (and several out of station retail locations). To that end the intention, as a result of this competition, is to appoint a suitably experienced consultant to carry out a detailed customer insight study, to include the following deliverables: * Create detailed end-to-end customer journey/experience map for retail - covering in station and some of the main properties involved in out of station retail * Understand customer needs and expectations at each stage of their experience * Measure how TfL are performing at each stage of the customer journey against their expectations * Understand any potential differences in needs by customer type * Particular focus to be paid on how the customer interacts and work with the stations * Recommend areas for improvement for customer experience and customer culture If you are interested in bidding for this opportunity please submit an expression of interest via our tendering portal (https://procontract.due-north.com/Opportunities/Index?tabName=opportunities&resetFilter=True.) and you will be sent a link to download the tender once it has been issued (currently expected to be in early June). Please note: TfL will carry out financial checks on bidders and reserve the right to exclude any companies that, in the sole determination of TfL, are unable to demonstrate sufficient financial strength to fulfil the requirements of this contract. Please also note that the deadline to submit an Expression of Interest for this opportunity is 6pm on Monday 6th June

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-59b79645-902f-4b85-b8dd-241c6e984702
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/928fbfd8-3707-42ad-9397-621988dcf15b
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

79411100 - Business development consultancy services

Notice Value(s)

Tender Value
£120,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
20 May 20223 years ago
Submission Deadline
Not specified
Future Notice Date
6 Jun 2022Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TRANSPORT FOR LONDON
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 8NJ
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Southwark
Electoral Ward
Borough & Bankside
Westminster Constituency
Bermondsey and Old Southwark

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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