Tender

Customer Service Advisor 37 hrs CSA 2

SANDWELL METROPOLITAN BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

25 Oct 2024 at 12:42

Tender Notice
Summary of the contracting process

Sandwell Metropolitan Borough Council is initiating a procurement process for two temporary Customer Service Adviser positions, under the job title 'Customer Service Adviser 37 hrs CSA 2.' This opportunity falls under the supply services of personnel, specifically temporary staff, classified as CPV 79620000. The positions are located at the Independent Living Centre in the West Midlands, with a weekly working schedule of 37 hours from Monday to Friday. Key dates to note include the tender's publication date on 25th October 2024, the closing date for submissions on 30th October 2024, and the contract period starting from 4th November 2024 to 31st December 2024. The procurement is at the tender stage and follows an open procedure (below threshold), with an estimated contract value of £6,621.04.

This tender represents a promising opportunity for businesses specialising in staffing services, especially those accustomed to supplying temporary personnel for public sector roles. Companies with expertise in providing customer service professionals, particularly those experienced in contact centre environments, could find substantial business growth through this contract. The key responsibilities include handling customer enquiries relating to Adult Social Care via multiple channels, ensuring a positive and efficient customer experience, and managing IT systems for service request processing. The requirement of a standard DBS check and GCSE qualifications in English and Maths suggests that businesses providing pre-vetted, qualified candidates will be well-positioned to compete. This tender also indicates potential repeat business, as it mentions being outside of the Council's master vendor scheme, implying varied future procurement needs.

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Notice Information

Notice Title

Customer Service Advisor 37 hrs CSA 2

Notice Description

Job Title: Customer Service Advisor Rate of Pay: PS13.02 Hours: 37 Location: Independent Living Centre Start Date: Immediate Contract type: Agency Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: An opportunity has arisen for two Customer Service Advisor's to join the Adult Social Care Enquiry Team on a temporary basis. This role is for 37 hours per week and the service operates 9am to 5.30pm Monday to Thursday and 9am to 5pm on Fridays. The Enquiry service operates from a fixed office location. The post involves delivering an enhanced customer experience to people accessing Adult Social Care, that promotes wellbeing to local people in their local communities. The ideal candidate will have experience of working within a busy Contact Centre environment and will need to: deal with incoming calls and process requests for services from all customer enquiries across multiple channels, be an active listener, with clear communication skills, have excellent IT skills as the role requires the use of numerous systems and applications be able to offer a service focused on customer experience and care You must have GSCE English and Maths or an equivalent qualification A standard DBS check is required for this role. For further information on duties and responsibilities required please refer to the Job Description and Personnel Specification. Standard DBS is required for this role. This role is Inside IR35 Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Closing Date: 30/10/24 Additional information: The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5ab077b9-e7de-40d3-8d3c-67dac3386920
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8c7f2711-3d18-42fd-b422-009e2fbc9fc6
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79620000 - Supply services of personnel including temporary staff

Notice Value(s)

Tender Value
£6,621 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
25 Oct 20241 years ago
Submission Deadline
30 Oct 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
4 Nov 2024 - 31 Dec 2024 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SANDWELL METROPOLITAN BOROUGH COUNCIL
Contact Name
Tania Lobo
Contact Email
tania_lobo@sandwell.gov.uk
Contact Phone
01215693300

Buyer Location

Locality
WEST MIDLANDS
Postcode
B70 8SZ
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG37 Sandwell
Delivery Location
TLG West Midlands (England)
Local Authority
Sandwell
Electoral Ward
West Bromwich Central
Westminster Constituency
West Bromwich

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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