Award

NDR Reforms - Customer Communications Research

VALUATION OFFICE AGENCY

This public procurement record has 4 releases in its history.

AwardUpdate

21 Jul 2023 at 12:13

Award Notice
AwardUpdate

12 Jul 2023 at 14:15

Award Notice
AwardUpdate

16 Feb 2023 at 11:03

Award Notice
Award

23 Jan 2023 at 10:26

Award Notice
Summary of the contracting process

The Valuation Office Agency (VOA) has completed the procurement process for "NDR Reforms - Customer Communications Research". This research aimed to understand attitudes and behaviours of non-domestic rates ratepayers exempt from paying rates, focusing on business rates fairness, impact, preferences, and seeking professional help. The procurement method used was selective, involving a call-off from a dynamic purchasing system. The contract period started on January 9, 2023, and ended on March 24, 2023, with a contract value of £66,511.27 GBP.

This tender by the VOA offers opportunities for service providers, especially research consultancy firms, to contribute to understanding ratepayers' sentiments and preferences. Small and medium-sized enterprises (SMEs) well-versed in research consultancy services are well-suited to compete. The VOA's focus on understanding ratepayers' attitudes and behaviours provides a valuable opportunity for businesses to engage in informing policy decisions and enhancing customer relations.

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Notice Information

Notice Title

NDR Reforms - Customer Communications Research

Notice Description

This was a call-off from Crown Commercial Services Research & Insights dynamic purchasing system- RM6126 The VOA would like to understand more about non-domestic rates ratepayers specifically those who are exempt from paying rates (as they are a small business) or who are not businesses. This research seeks to understand and measure their attitudes, behaviours, and preferences, including: What are their attitudes and behaviours regarding their business rates? E.g. do they: believe their rates bill is fair believe rates has a big impact on their finances believe business rates to be a fair system classify themselves as good corporate citizens use or would seek to use a professional to help them manage their rates liability etc. What are the characteristics of their business/organisation and their properties? E.g., business type and business size type of property number of properties they own or occupy whether they get a rebate on their rates. Where do customers go to seek help or advice about general business matters and if applicable, their business rates? Which sources are most important, valuable, trusted? How do customers prefer to receive updates, news, help or advice? E.g., channel, style of information or communication.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5b1415a6-4078-4916-8403-011c7d785305
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a1ee67e1-090f-418c-978c-62f3d0cf5076
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a dynamic purchasing system
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73210000 - Research consultancy services

Notice Value(s)

Tender Value
£66,511 Under £100K
Lots Value
Not specified
Awards Value
£66,511 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
21 Jul 20232 years ago
Submission Deadline
16 Dec 2022Expired
Future Notice Date
Not specified
Award Date
23 Dec 20223 years ago
Contract Period
9 Jan 2023 - 24 Mar 2023 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
VALUATION OFFICE AGENCY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
W1D 5DA
Post Town
West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
West End
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

I.F.F RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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