Award

Workday AMS Partner

FINANCIAL OMBUDSMAN SERVICE

This public procurement record has 1 release in its history.

Award

07 Oct 2025 at 14:18

Award Notice
Summary of the contracting process

The Financial Ombudsman Service, based in London, has awarded a contract for providing application management services (AMS) for Workday HR, Finance, and Payroll, including associated functionalities. The buyer, Financial Ombudsman Service, has utilised a selective procurement method through a call-off from a framework agreement, focusing on IT services under the CPV classification 72000000. Cloudrock Partners, also based in London, has been awarded this two-year contract, valued at £251,680, with the potential to extend for up to two additional years. The contract period is scheduled from 15th October 2025 to 14th October 2027, following the award announcement dated 7th October 2025. This procurement process, now at the award stage, targets organisations equipped to handle scalable support capacities and offer expertise in configurations, data maintenance, and strategic planning, among other services.

This tender represents a significant opportunity for businesses specialising in IT services, especially those proficient in Workday environments. SMEs are recognised as suitable candidates, offering a chance for smaller yet capable firms to engage in a long-term partnership with a key public service entity. The tender's focus on comprehensive service delivery and advisory roles can drive business growth by expanding service portfolios and enhancing expertise in HR and finance systems management. Companies that excel in providing strategic advice, project management, and system integrations will find this contract particularly advantageous as it involves collaboration with internal teams to enhance organisational capabilities.

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Notice Information

Notice Title

Workday AMS Partner

Notice Description

The selected provider will support Workday HR, Finance, Payroll and associated SKUs. The contract will be for an initial period of two years, with the option to extend for two further periods of 12 months. The AMS provider will be responsible for the following services: - Offer scalable support capacity to handle spikes in incident and service request volume, if they are deemed outside of internal Team's knowledge or capacity. - Business Process and Configuration Support: Assistance with business process configurations and minor adjustments. - Master Data and Organisational Maintenance: Support for maintaining master data and organisational structures. - Reporting Support and Enhancements: Development and enhancement of reports as required. - Integration Support and Enhancements: Assistance with integration-related issues , implementations and enhancements. - Conversion and Data Loads: Support for data conversion and loading activities. - Project Activities: Participation in project activities such as new module implementations, expanding functional areas, annual events, new integrations, and M&A activities. - Release Management Support: Assistance with managing Workday releases and updates. - Advisory and Strategic Planning: Providing strategic advice and planning support for the Workday application. - Advice on Workday architectural decisions, including tenant configuration, security model, and integration strategy. - Recommend improvements to Workday configuration, and to advise on new features and products to ensure industry best practice, and technology innovation, is being followed - AMS to provide support with an emphasis on collaboration with internal Teams and using Incidents and Service Requests as opportunities to build knowledge through KT sessions that will be held on a regular basis. - Strengthening our HR and Finance teams, who will have more responsibilities for the configuration, reporting, change management and adoption of Workday. - Providing our IT Apps team with the technical responsibility to support Workday, including, security, integrations and more technically complex changes.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5bf4bcbe-b797-4677-8e71-9ccd92bde8f5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/16c483f8-6720-4bff-9984-6f2009ced038
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£251,680 £100K-£500K
Lots Value
Not specified
Awards Value
£251,680 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
7 Oct 20254 months ago
Submission Deadline
21 Jul 2025Expired
Future Notice Date
Not specified
Award Date
4 Sep 20255 months ago
Contract Period
14 Oct 2025 - 14 Oct 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FINANCIAL OMBUDSMAN SERVICE
Contact Name
Not specified
Contact Email
procurement.enquiries@financial-ombudsman.org.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
E14 9SR
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

CLOUDROCK PARTNERS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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