Award

1718CSTD37 Mid-Size Business Customer Survey

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

09 Aug 2018 at 09:27

Award Notice
Summary of the contracting process

The procurement process involves H M Revenue & Customs (HMRC) initiating a selective tender for the "1718CSTD37 Mid-Size Business Customer Survey." This project falls under the research services category and is aimed at understanding the specific needs of mid-size businesses in the UK. The tender period ended on 2 April 2018, while the contract commenced on 15 June 2018 and is set to conclude on 31 March 2021. The total contract value is £404,007, and the delivery location is London, United Kingdom. The procurement method was a call-off from an existing framework agreement.

This tender presents significant opportunities for research firms and consultancies, particularly those specialising in surveys and market analysis tailored to mid-size businesses. Companies that have experience in conducting customer surveys, understanding market trends, and providing actionable insights will be well-positioned to compete. Furthermore, as HMRC continues to focus on the distinct needs of mid-size enterprises, businesses that can demonstrate an understanding of this demographic's complexities will likely find an advantageous position in future procurement processes.

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Notice Information

Notice Title

1718CSTD37 Mid-Size Business Customer Survey

Notice Description

HMRC recognises mid-size businesses as a distinct customer group, with specific needs that are distinct from those of large and small businesses. However, the grouping spans businesses with relatively straightforward needs in terms of their interaction with HMRC, to businesses looking to take on additional staff, start exporting their products and services, expand overseas, etc. This provides challenges to HMRC in terms of directing its support, as well as to researchers in this field, as there are different needs, expectations of interactions with HMRC and levels of agent use within the mid-size business population. Since 2015 HMRC has surveyed the mid-size business population annually. The decision to conduct a new survey from 2018-2021 reflects HMRC's intention to continue to monitor the experience of mid-size business customers and identify where future improvements to HMRC's tailored mid-size business model could be made. It should also respond to emerging policy-related evidence needs, which may vary between survey waves. Additional information: This contract was let following a further competition within the BEIS Research & Evaluation Framework.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5c1e285c-0c18-458a-a434-029a8970ccde
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8d70d48a-2bf9-4a40-8973-e7fcf3f1c314
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
£404,007 £100K-£500K
Lots Value
Not specified
Awards Value
£404,007 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
9 Aug 20187 years ago
Submission Deadline
2 Apr 2018Expired
Future Notice Date
Not specified
Award Date
23 May 20187 years ago
Contract Period
14 Jun 2018 - 31 Mar 2021 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M60 9AF
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLI London
Local Authority
Manchester
Electoral Ward
Deansgate
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

IFF RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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