Award

Digital Customer Engagement Services

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

14 Jul 2020 at 09:17

Award Notice
Summary of the contracting process

The procurement process involves H M Revenue & Customs as the buying organisation, seeking services under the title "Digital Customer Engagement Services." This contract falls within the software package and information systems category and is located in Telford, England. The procurement method used is selective, executed as a call-off from a framework agreement. The contract was awarded on 24 June 2020, with its endorsement published on 14 July 2020, and it has a total value of £216,192. The contract period commenced on 1 July 2020 and will conclude on 30 June 2021.

This tender presents opportunities for small and medium-sized enterprises (SMEs) specialising in digital communication and engagement services, particularly those with experience in providing software solutions. Businesses in the software development and customer relationship management sectors would be well-suited to compete for similar contracts, leveraging their expertise in innovative digital solutions to fulfil the objectives of H M Revenue & Customs.

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Notice Information

Notice Title

Digital Customer Engagement Services

Notice Description

GovDelivery Communications Cloud - Professional Package service used to issue emails to customers on behalf of HMRC - this includes SA reminders and is also used to communicate with customers about key events.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5c4c47ea-9c78-4246-9c9f-393b437e9c56
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1cce7ffb-efc6-4a97-ae0e-4cc1a5bd49c6
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£216,192 £100K-£500K
Lots Value
Not specified
Awards Value
£216,192 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
14 Jul 20205 years ago
Submission Deadline
30 Jun 2020Expired
Future Notice Date
Not specified
Award Date
23 Jun 20205 years ago
Contract Period
30 Jun 2020 - 30 Jun 2021 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TELFORD
Postcode
TF3 4NT
Post Town
Telford
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG21 Telford and Wrekin
Delivery Location
Not specified
Local Authority
Telford and Wrekin
Electoral Ward
Malinslee & Dawley Bank
Westminster Constituency
Telford

Supplier Information

Number of Suppliers
1
Supplier Name

GRANICUS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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