Tender

Revenues, Benefits and Customer Contact Services

READING BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

05 Nov 2018 at 10:52

Tender Notice
Summary of the contracting process

Reading Borough Council is seeking tenders for their contract titled "Revenues, Benefits and Customer Contact Services," which encompasses administration services including the collection of Council Tax, Business Rates, and Housing Benefits assessment. This procurement is currently in the tender stage, with submissions due by 3rd December 2018. The total contract value is estimated at £19,000,000, with a minimum value of £16,000,000. The contract is set to commence on 1st June 2019 and will last until 31st May 2024. Businesses interested in this opportunity must register on the Council's e-tendering portal to access procurement documents and submit their proposals electronically.

This tender presents a significant opportunity for larger service providers specializing in administrative services, particularly those with experience in revenue collection and benefits administration. Given the scale of the contract, companies capable of managing large volumes of public data and customer interactions will be well-suited to compete. Participation in this procurement may foster growth, especially for firms looking to establish or expand their business with local government contracts.

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Notice Information

Notice Title

Revenues, Benefits and Customer Contact Services

Notice Description

Reading Borough Council wish to invite tenders from suitable companies (Partners) for the delivery of services related to the collection of Council Tax, Business Rates, Administration of Housing Benefits and assessment of Financial Benefits for Adult Social Care and associated activities. Additional information: Organisations interested in expressing an interest in this procurement should download the procurement documents which are available on the Council's e-tendering system at: https://in-tendhost.co.uk/readingbc/aspx/Home and complete as instructed. The Portal is free of charge - to register please follow the supplier registration guidance which is available on the Portal. Contractors wishing to be considered for this tendering opportunity must complete the tender documents and return them electronically via the Council's e-tendering portal. Please note: you must register your interest via the Council's e-tendering portal if you intend to submit a tender. Interested parties must log onto the Council's e-tendering portal at: https://in-tendhost.co.uk/readingbc, to express an interest and download the procurement documents. All communications regarding this procurement exercise will be conducted through the Council's e-tendering portal including requests for clarifications or general enquiries. The procurement documents will be available for download up until the closing time and date for tender submissions, it is the organisation's responsibility to ensure that they download the documents in ample time to ensure that they can be completed and returned electronically, along with supporting documents, prior to the closing time and date stipulated. Before completing the tender, potential providers/suppliers should ensure that the e-mail address that has been used to register their organisation will be checked regularly as the Council's e-tendering system will generate automatic notifications to this e-mail address when there are updates, changes or messages sent relating to the project. Potential bidders should also check that their organisation's details are correct and kept up to date. Technical questions and assistance regarding the use and operation of the Portal should be addressed to the In-Tend Help Desk - e-mail: support@in-tend.co.uk, telephone number +44 8442728810. Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5f46fd24-18d4-40d8-b219-fbd4b9a244fd
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/67bb5d69-7240-42a1-9869-fda0d723a3e9
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive procedure with negotiation (above threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

75 - Administration, defence and social security services

CPV Codes

48000000 - Software package and information systems

75100000 - Administration services

75111200 - Legislative services

75123000 - Administrative housing services

75131000 - Government services

Notice Value(s)

Tender Value
£19,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Nov 20187 years ago
Submission Deadline
3 Dec 2018Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 May 2019 - 31 May 2024 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
READING BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BERKSHIRE
Postcode
RG1 2LU
Post Town
Reading
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ16 Berkshire West
Delivery Location
TLJ South East (England)
Local Authority
Reading
Electoral Ward
Abbey
Westminster Constituency
Reading Central

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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