Tender

Income Recovery Officer DB/SA 14Mar22

SANDWELL METROPOLITAN BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

14 Mar 2022 at 14:44

Tender Notice
Summary of the contracting process

The Sandwell Metropolitan Borough Council is currently seeking an Income Recovery Officer through an open procurement process, with the tender titled "Income Recovery Officer DB/SA 14Mar22." This position is located primarily in Sandwell, West Midlands, and involves working from home and at the council house in Oldbury. The tender was published on 14 March 2022, and submissions are due by 1:00 PM on 17 March 2022. This contract, which is for an agency role, is expected to commence on 21 March 2022 and will last until 31 May 2022, offering a pay rate of £12.95 per hour for 37 hours of work per week.

This opportunity presents significant potential for businesses offering staffing solutions, particularly those experienced in providing temporary personnel services. Companies with expertise in income management and recovery, outstanding customer service, and strong negotiation skills would be well-suited to fulfill this contract. Businesses that can demonstrate a track record of delivering responsive support in a challenging environment will be particularly attractive to the council as they aim to enhance their Income Management Service.

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Notice Information

Notice Title

Income Recovery Officer DB/SA 14Mar22

Notice Description

Income Recovery Officer Rate of Pay: ?12.95 per hour (PAYE) Hours: 37 Hours per week Location: Working from Home/Sandwell Council House, Oldbury Start Date: ASAP Contract type: Agency Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: We have a vacancy for the position of Income Recovery Officer working 37 hours per week. This position will contribute to the provision of a high quality, customer focused Income Management Service. To ensure prompt and effective early action is taken to control and recover outstanding rent arrears and other associated debts up to Eviction stage. You must have: o Excellent customer service skills o Excellent negotiation and persuasive skills o Ability to take a proactive casework approach to overseeing a specified patch area o A performance driven work ethos o A desire to help customers to sustain their tenancies o Ability to work in a highly busy and challenging environment o Ability to work in a busy and challenging environment o Highly organised and understand the importance of attention to detail o Proven experience of delivering excellent services to customers both face to face and by telephone. o Literacy and Numeracy Level 2 qualification or equivalent as a minimum. This role is inside of IR35 Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Closing Date: Thursday 17 March 2022 at 1.00pm Additional information: The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5f89313c-9aa9-40eb-b456-5a4dd87265d0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a3f14f94-64f7-4ad1-b9c7-4cabf08983b9
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79620000 - Supply services of personnel including temporary staff

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Mar 20223 years ago
Submission Deadline
17 Mar 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
21 Mar 2022 - 31 May 2022 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SANDWELL METROPOLITAN BOROUGH COUNCIL
Contact Name
Debbie Bagnall
Contact Email
debbie_bagnall@sandwell.gov.uk
Contact Phone
0121 569 4680

Buyer Location

Locality
WEST MIDLANDS
Postcode
B70 8SZ
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG37 Sandwell
Delivery Location
TLG West Midlands (England)
Local Authority
Sandwell
Electoral Ward
West Bromwich Central
Westminster Constituency
West Bromwich

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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