Planning

PME- Website, CRM and Case Management Consolidation

LEICESTER CITY COUNCIL

This public procurement record has 1 release in its history.

Planning

29 Oct 2019 at 09:35

Market Engagement Notice
Summary of the contracting process

Leicester City Council is currently in the planning stage for the tender titled "PME- Website, CRM and Case Management Consolidation". This project aims to consult the market about the potential for a unified platform to enhance customer interaction, as the council currently operates multiple disparate websites. The engagement end date for this market consultation is 22nd November 2019. The procurement process falls under the ICT industry category, specifically related to software packages and information systems, and is being conducted in Leicester, East Midlands, England.

This tender presents a significant opportunity for businesses specialising in software development, customer relationship management systems, and digital platforms. Companies that can offer innovative solutions for consolidating web services and enhancing customer engagement would be particularly suited to compete. The information gathered from this pre-market engagement will shape the requirements for the formal tender, allowing respondents to influence the final specifications without impacting their standing in any subsequent bidding processes.

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Notice Information

Notice Title

PME- Website, CRM and Case Management Consolidation

Notice Description

Leicester city council would like to consult the market on the availability of a platform that we can use to interact with our customers in a more holistic way. We currently have a heterogeneous set of websites that are used for the provision of services. They broadly break down into three categories: * The first consists of our large departmental systems that have a web "portal" to facilitate dealing with customer queries. We are not likely to replace these at this stage, but want to make them appear as one. * The second consists of our smaller business systems and associated portals which could possibly be replaced. Many of these are case management or Customer Relationship Management systems * The third category is made up of "brochure" websites with limited functionality and mainly exist for marketing purposes. These make up about half of our sites. We are looking to reduce the cost of ownership, provide a long-term flexible solution while maintaining the independence of these sites. Before commencing a formal tender process, we are keen to seek market information from organisations that may have an interest or expertise in this field. The information provided will be used to help inform and shape the requirements in our specification. We are committed to fairness and transparency in all of our procurement activity. Responding to this pre-market engagement will not place you in a more favourable position at any resulting tender stage and likewise declining to respond will not disadvantage you. The responses received will only be used for the purposes of background information which informs our specification and options appraisal and will not be used for selection or award purposes in any tender process.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5f92107b-37fc-426e-a864-8b352f24a8a6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0e96f8a4-d217-4537-95b8-7c598539e485
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
29 Oct 20196 years ago
Submission Deadline
Not specified
Future Notice Date
22 Nov 2019Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LEICESTER CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEICESTER
Postcode
LE1 6TH
Post Town
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF21 Leicester
Delivery Location
TLF East Midlands (England)
Local Authority
Leicester
Electoral Ward
Castle
Westminster Constituency
Leicester South

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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