Tender

Contact Centre Support Officer

SANDWELL METROPOLITAN BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

24 May 2022 at 07:01

Tender Notice
Summary of the contracting process

The Sandwell Metropolitan Borough Council is seeking to fill the position of a Contact Centre Support Officer through an open procurement process. This tender, classified under the supply services of personnel including temporary staff, is set in West Midlands, UK, with a contract duration from 6 June 2022 to 30 June 2022. Interested parties must submit their applications no later than 30 May 2022 by 9:00 AM to be considered. The role requires a weekly commitment of 37 hours at a pay rate of £10.19, where candidates will provide crucial support in delivering an enhanced customer experience.

This tender offers an excellent opportunity for businesses specialising in workforce solutions and managed services, particularly those with expertise in customer service roles, to expand their client base by partnering with the local council. Companies with a strong track record in supplying temporary staff, especially in social care and customer-facing environments, are encouraged to apply. By engaging in this procurement process, businesses can contribute to improving community services while simultaneously fostering growth through new contract opportunities.

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Notice Information

Notice Title

Contact Centre Support Officer

Notice Description

Contact Centre Support Officer Rate of Pay: PS10.19 (PAYE) Hours: 37 Hours per week Location: Independent Living Centre, 100 Oldbury Road, Smethwick Start Date: ASAP Contract type: Agency Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: An opportunity has arisen for a Contact Centre Support Officer to join the Enquiry Team. The post involves delivering an enhanced customer experience that promotes wellbeing to local people in their local communities. The ideal candidate will have experience of working within a busy Contact Centre environment and will need to: *Deal with incoming calls and process requests for service from all customer enquiries across multiple channels, *Be an active Listener, with clear Communication skills, *Have excellent IT skills as the role requires the use of numerous systems and applications. *A minimum of 6 months experience working in a social care and/or health related role. *A minimum of 6 months previous experience of working on the front line within a customer focused environment. You must have GSCE English and Maths or an equivalent qualification. A Standard DBS check is required for this role. This role falls inside of IR35 Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You will also need to include your agency on cost details to each submission. Stated rates must be inclusive of all known costs. Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Closing Date: Monday 30 May 2022 at 9.00am Additional information: The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6023780b-6d85-485f-890e-b45599898cee
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/342be80e-2d91-4e30-a3f8-8df09a562f39
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79620000 - Supply services of personnel including temporary staff

Notice Value(s)

Tender Value
£1,600 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
24 May 20223 years ago
Submission Deadline
30 May 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
6 Jun 2022 - 30 Jun 2022 30 days
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SANDWELL METROPOLITAN BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WEST MIDLANDS
Postcode
B70 8SZ
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG37 Sandwell
Delivery Location
TLG West Midlands (England)
Local Authority
Sandwell
Electoral Ward
West Bromwich Central
Westminster Constituency
West Bromwich

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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