Award

Invitation to Tender for the provision of a Complaints and Information Request Handling System

HEREFORDSHIRE COUNCIL

This public procurement record has 1 release in its history.

Award

25 Mar 2021 at 17:17

Award Notice
Summary of the contracting process

The Herefordshire Council has issued an Invitation to Tender for the provision of a Complaints and Information Request Handling System, targeting the software package and information systems industry. The tendering process is classified as a selective procurement method conducted under a restricted procedure. The proposal submission period concluded on 9th March 2021, while the contract duration is set to commence on 1st April 2021 and extend until 31st March 2024. The tender carries a total value of £75,000, with a minimum value of £52,050, and delivery is anticipated in the West Midlands region of the United Kingdom.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) specialising in software development and information systems. Businesses that excel in developing compliant and efficient complaint management solutions, or those with experience in automating processes, will find this contract particularly relevant. By securing this contract, successful bidders can enhance their portfolio and establish long-term relationships with local government, which often leads to further business prospects.

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Notice Information

Notice Title

Invitation to Tender for the provision of a Complaints and Information Request Handling System

Notice Description

The council currently has in place two of the elements for the management of complaints, information requests and data incidents. The skilled central information access team have an established network across other teams to provide responses and gather records. There is a policy and there are detailed processes which are fully documented for most areas. The necessary detail of these processes does mean however that staff in the central team have a lot of information to retain. With the final element in place, the technology to transfer written processes into a system providing the structure for staff to work within, many of the issues of compliance, tracking and a single view of the customer become substantially less risky from human error or from the effort required to achieve them. Equally, capacity is freed up from having to carry out time-consuming manual tasks that can be automated. The council is therefore looking to procure a system to assist with this element, and to help it meet high standards of compliance with complaints and requests deadlines.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-60754dc6-6244-46a2-a259-0125d68abc57
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/dd9ab945-ba9a-42a9-b50c-222518b365be
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£75,000 Under £100K
Lots Value
Not specified
Awards Value
£52,050 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
25 Mar 20214 years ago
Submission Deadline
9 Mar 2021Expired
Future Notice Date
Not specified
Award Date
25 Mar 20214 years ago
Contract Period
31 Mar 2021 - 31 Mar 2024 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HEREFORDSHIRE COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HEREFORD
Postcode
HR4 0LE
Post Town
Hereford
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG1 Herefordshire, Worcestershire and Warwickshire
Small Region (ITL 3)
TLG11 Herefordshire, County of
Delivery Location
TLG West Midlands (England)
Local Authority
Herefordshire, County of
Electoral Ward
Widemarsh
Westminster Constituency
Hereford and South Herefordshire

Supplier Information

Number of Suppliers
1
Supplier Name

FIVIUM

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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