Award

Debt Product Testing Stage 3

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

18 Nov 2016 at 20:17

Award Notice
Summary of the contracting process

The H M Revenue & Customs is conducting a contract titled "Debt Product Testing Stage 3" as part of its ongoing efforts in the research and development sector, specifically focusing on understanding tax credit debts transitioning to Universal Credit. The procurement process is currently complete, having reached the award stage. The contract, valued at £20,000, was awarded to Ipsos MORI on 3rd December 2015, with the contract period running from 8th December 2015 until 3rd March 2016. The tender aimed to test web-based guidance for tax credits customers and assess their understanding of debt recovery processes. The tender period closed on 1st December 2015.

This tender presents an excellent opportunity for businesses specialising in social research, IT development, and consultancy services. Organisations that can provide innovative solutions to address the technical challenges associated with this transition will be well-suited to compete. Given that the focus is on enhancing user understanding and experience, firms with a strong background in user engagement and communication strategies could find significant opportunities for growth in this market.

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Notice Information

Notice Title

Debt Product Testing Stage 3

Notice Description

Assignment under the Market Research Framework MR130001 Tax credits is being replaced by Universal Credit (UC) so that eventually all tax credits customers will either have moved to Universal Credit or left the tax credits regime entirely. A large proportion of tax credits customers will have outstanding tax credits debts - When a customer moves to UC, HMRC will transfer any outstanding tax credits debt to UC for recovery. The transfer of tax credits debts to Universal Credit is new and new IT and products are being developed to support the process. * To test the draft web based guidance with a range of tax credits customers, to determine whether they might prove effective in driving the desired behaviour. * To explore customers responses to the resurrection of older (historic) debt for recovery and whether the guidance satisfies their need for further information. * To explore whether customers understand how HMRC is treating their debts as individuals (as opposed to joint) debts and how HMRC have treated these debts where the household has subsequently split up.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-61f22bb3-adc9-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f4ae741e-9173-4089-8270-dd7f57cd2b17
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not applicable
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£20,000 Under £100K
Lots Value
Not specified
Awards Value
£20,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20169 years ago
Submission Deadline
1 Dec 2015Expired
Future Notice Date
Not specified
Award Date
3 Dec 201510 years ago
Contract Period
8 Dec 2015 - 3 Mar 2016 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2BQ
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

IPSOS MORI

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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