Award

Customer Engagement Platform

POST OFFICE LIMITED

This public procurement record has 1 release in its history.

Award

30 May 2024 at 18:05

Award Notice
Summary of the contracting process

The Post Office Limited has awarded a contract for a Customer Engagement Platform. The procurement stage was completed, with a contract value of £1,400,000. The contract period runs from 29th March 2024 to 29th March 2027. The buying organisation is based in London, England, and the main procurement category is services.

This tender presents an opportunity for businesses in the customer survey services industry to compete for contracts. Companies providing customer feedback solutions or engagement platforms would be well-suited to participate. The procurement process was conducted via the G Cloud 13 Services framework, and the award was made to Medallia Inc, based in California, USA.

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Notice Information

Notice Title

Customer Engagement Platform

Notice Description

Customer Engagement Platform Additional information: Contract via G Cloud 13 Services

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-623d116b-98d9-4247-891a-085d0df5abcd
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b1c9a9b4-0e74-45dc-8d9b-ecd3c57f82c0
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342310 - Customer survey services

Notice Value(s)

Tender Value
£1,400,000 £1M-£10M
Lots Value
Not specified
Awards Value
£1,400,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
30 May 20241 years ago
Submission Deadline
29 Nov 2023Expired
Future Notice Date
Not specified
Award Date
17 May 20241 years ago
Contract Period
29 Mar 2024 - 29 Mar 2027 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
POST OFFICE LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC2V 7ER
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
City of London
Electoral Ward
Bassishaw
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

MEDALLIA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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