Award

User Experience/User Interface To Support the Retail Strategy 2017-2022

SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE

This public procurement record has 2 releases in its history.

Award

08 Feb 2019 at 13:22

Award Notice
Tender

16 Nov 2018 at 11:27

Tender Notice
Summary of the contracting process

The South Yorkshire Passenger Transport Executive is currently engaged in a tender process for the project titled "User Experience/User Interface To Support the Retail Strategy 2017-2022". This opportunity, classified under project management consultancy services, is focused on enhancing customer information and retail channels, particularly to improve the user experience of ticket purchasing. The tender, which falls under the open procurement method, has an estimated contract value between £30,000 and £50,000. The tender period concluded on 21st December 2018, with the contract period commencing on 1st February 2019 and ending on 31st May 2019, with delivery addresses located in Sheffield, England.

This tender represents a significant opportunity for businesses specialising in project management consultancy and user experience design. Companies with expertise in developing user-centric interfaces and improving customer journeys across digital channels would be particularly well-suited to compete. Given that the South Yorkshire Passenger Transport Executive aims to transition customers from assisted to self-serve options, firms that can demonstrate prior experience in similar projects and provide innovative solutions will likely find themselves in a favourable position to establish a partnership in this growing sector.

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Notice Information

Notice Title

User Experience/User Interface To Support the Retail Strategy 2017-2022

Notice Description

South Yorkshire Passenger Transport Executive are about to invest in and develop some of our most highly used customer information/retail channels/tools for example: * Improve the ticket finder function on our website and incorporate the functionality onto our ticket vending machines. * Offer customers the ability to buy the ticket they know they want; or search for the ticket they may need. Previous retail and information strategies have seen us migrate most of our customers from assisted to self-serve channels/tools, we now need to make those popular channels/tools simple, easy and intuitive to use to further improve the success of our information provision, pass application and processing functions and encourage ticket sales off vehicle. We are looking for an external company with previous knowledge and experience of similar briefs to review our customer journeys with a fresh pair of eyes and to help us develop simple, consistent, easy and intuitive customer journeys for our most used customer channels; and ensuring seamless transactions across multiple channels. The estimated value of the contract is PS30,000 - PS50,000. Additional information: Full tender documentation can be accessed at www.sypte.co.uk/contracts

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6380e1a5-5493-4da8-b6cc-1c924fc2e317
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/50a838ea-f825-4104-8a6b-046c3f74e93e
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

73 - Research and development services and related consultancy services

CPV Codes

72224000 - Project management consultancy services

73210000 - Research consultancy services

73220000 - Development consultancy services

Notice Value(s)

Tender Value
£50,000 Under £100K
Lots Value
Not specified
Awards Value
£50,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
8 Feb 20197 years ago
Submission Deadline
21 Dec 2018Expired
Future Notice Date
Not specified
Award Date
6 Feb 20197 years ago
Contract Period
1 Mar 2019 - 31 May 2019 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SHEFFIELD
Postcode
S1 2BQ
Post Town
Sheffield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE32 Sheffield
Delivery Location
Not specified
Local Authority
Sheffield
Electoral Ward
City
Westminster Constituency
Sheffield Central

Supplier Information

Number of Suppliers
1
Supplier Name

NATURAL INTERACTION

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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