Award

Health and Adult Social Care - Speaking up Helpline and Information.

DEPARTMENT OF HEALTH

This public procurement record has 4 releases in its history.

Award

25 Aug 2017 at 11:21

Planning

13 Dec 2016 at 10:18

Planning

13 Dec 2016 at 09:31

Planning

13 Dec 2016 at 09:21

Summary of the contracting process

The Department of Health in England has completed a procurement process titled "Health and Adult Social Care - Speaking up Helpline and Information." This initiative was launched to establish a helpline for NHS and Adult Social Care staff, enabling them to report concerns about patient safety and care delivery. The contract, valued at £233,647, commenced on 1st September 2017 and will run until 31st March 2022. The procurement method used was an open procedure, with the tender period concluding on 28th February 2017.

This tender represents a significant opportunity for businesses in the healthcare and social care sectors, particularly those with expertise in helpline services and guidance provision. Companies that specialise in call centres, customer support, or consulting services related to care quality and patient safety would be well-positioned to compete. The engagement with potential suppliers highlighted the need for independent and unbiased services, opening pathways for innovative proposals that enhance care delivery and staff empowerment in the health and social care landscape.

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Notice Title

Health and Adult Social Care - Speaking up Helpline and Information.

Notice Description

The procurement sought to provide a Speaking Up package of services for people who work in the NHS and Adult Social Care sector and for providers of NHS services and Adult Social Care services. The objective of the guidance and signposting helpline is to support people who wish to speak up about matters that affect the delivery of care, particularly patient safety. This procurement was being undertaken by the DH for use by a wide range of people that work in the NHS and Health and Social Care.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-63c2c91a-575f-45d0-9e85-0c0b38ac9ddc
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/30531f45-029f-4f6f-9cd8-0733f19bfa6d
Current Stage
Award
All Stages
Planning, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85000000 - Health and social work services

85100000 - Health services

Notice Value(s)

Tender Value
£233,647 £100K-£500K
Lots Value
Not specified
Awards Value
£233,647 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
25 Aug 20178 years ago
Submission Deadline
28 Feb 2017Expired
Future Notice Date
23 Feb 2018Expired
Award Date
17 Aug 20178 years ago
Contract Period
31 Aug 2017 - 31 Mar 2022 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT OF HEALTH
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS,
Postcode
LS2 7UB
Post Town
Leeds
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

SOCIAL ENTERPRISE DIRECT

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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