Tender

The purchase of an Out of Hours Service Desk for De Montfort University, Leicester

DE MONTFORT UNIVERSITY

This public procurement record has 1 release in its history.

Tender

28 Mar 2017 at 15:50

Tender Notice
Summary of the contracting process

De Montfort University is seeking suppliers for an Out of Hours Service Desk to provide IT support for its staff and students. The contract, classified under technical computer support services, will span two and a half years, commencing on 25th September 2017. Interested bidders should note that the tender period ends on 30th April 2017. The university emphasises the importance of a partner who understands the academic calendar and the specific support needs during term time, reflecting on previous service request trends that highlight peak demand periods.

This opportunity presents a valuable growth avenue for businesses specialising in IT service management, particularly those equipped to handle out-of-hours support and first-line assistance. Small and medium enterprises (SMEs) are particularly encouraged to compete, as the buyer seeks to foster a collaborative relationship with the successful supplier. Prospective bidders should review the Statement of Requirements for further details on the service expectations and preparation timeline to ensure a suitable readiness to meet the university's operational timeline.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

The purchase of an Out of Hours Service Desk for De Montfort University, Leicester

Notice Description

DMU has a requirement to purchase an out of hours IT service desk solution to enable effective out of hours IT support to staff and students of the University. There is also a requirement to act as cover for the service desk during departmental meetings during core hours. The solution will be used for providing 1st line IT support and where necessary, escalating incidents to other IT support teams. The expected term of the proposed contract is two-and-a-half (2.5) years. Pricing must be firm for this period. Whilst the intended contract term is two-and-a-half (2.5) years, DMU requires the right to cancel it for convenience at three months' notice at any time. DMU is looking to work in the spirit of partnering with a supplier to support staff and students, and with a supplier who can also appreciate the academic calendar and the impact that it has during the year on support requirements. For example: o Jan 2015 - Dec 2015 there were 320 out of hours incidents / service requests logged of which 130 (41%) were logged during September, October and November. Out of the 320 incidents / service requests, 15 (4.6%) required escalating to 2nd line support as Priority One incidents. o Jan 2016 2016 - Dec 2016 there were 380 out of hours incidents / service requests logged of which 76 (20%) were logged during September , October and November. Out of the 380 incidents / service requests, 25 (6.5%) required escalating to 2nd line support as Priority One incidents. Of the 700 incidents / requests logged 552 (79%) were resolved by out of hours first line support. 40 (6%) were escalated to 2nd line and the remaining 108 (15.5%) were logged for DMU teams to process the next working day. This service needs to be up and running by September 25th 2017. It is possible that the chosen supplier may require up to two months of preparatory or commissioning work to get its proposed solution up and running. Further details of the requirement are set out in the Statement of Requirements (SoR) forming part of this document. Additional information: Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-65db413b-744d-4eaa-90b3-460ba410b4de
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/027c0666-acdc-4c1a-8e79-599d73e038ba
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72611000 - Technical computer support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
28 Mar 20178 years ago
Submission Deadline
30 Apr 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
24 Sep 2017 - 25 Mar 2020 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DE MONTFORT UNIVERSITY
Contact Name
David Bailey
Contact Email
david.bailey@dmu.ac.uk
Contact Phone
01162 506336

Buyer Location

Locality
N/A
Postcode
LE1 9BH
Post Town
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF21 Leicester
Delivery Location
TLF East Midlands (England)
Local Authority
Leicester
Electoral Ward
Castle
Westminster Constituency
Leicester South

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-65db413b-744d-4eaa-90b3-460ba410b4de-2017-03-28T16:50:07+01:00",
    "date": "2017-03-28T16:50:07+01:00",
    "ocid": "ocds-b5fd17-65db413b-744d-4eaa-90b3-460ba410b4de",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "991 - 17",
        "title": "The purchase of an Out of Hours Service Desk for De Montfort University, Leicester",
        "description": "DMU has a requirement to purchase an out of hours IT service desk solution to enable effective out of hours IT support to staff and students of the University. There is also a requirement to act as cover for the service desk during departmental meetings during core hours. The solution will be used for providing 1st line IT support and where necessary, escalating incidents to other IT support teams. The expected term of the proposed contract is two-and-a-half (2.5) years. Pricing must be firm for this period. Whilst the intended contract term is two-and-a-half (2.5) years, DMU requires the right to cancel it for convenience at three months' notice at any time. DMU is looking to work in the spirit of partnering with a supplier to support staff and students, and with a supplier who can also appreciate the academic calendar and the impact that it has during the year on support requirements. For example: o Jan 2015 - Dec 2015 there were 320 out of hours incidents / service requests logged of which 130 (41%) were logged during September, October and November. Out of the 320 incidents / service requests, 15 (4.6%) required escalating to 2nd line support as Priority One incidents. o Jan 2016 2016 - Dec 2016 there were 380 out of hours incidents / service requests logged of which 76 (20%) were logged during September , October and November. Out of the 380 incidents / service requests, 25 (6.5%) required escalating to 2nd line support as Priority One incidents. Of the 700 incidents / requests logged 552 (79%) were resolved by out of hours first line support. 40 (6%) were escalated to 2nd line and the remaining 108 (15.5%) were logged for DMU teams to process the next working day. This service needs to be up and running by September 25th 2017. It is possible that the chosen supplier may require up to two months of preparatory or commissioning work to get its proposed solution up and running. Further details of the requirement are set out in the Statement of Requirements (SoR) forming part of this document. Additional information: Is a Recurrent Procurement Type? : No",
        "datePublished": "2017-03-28T16:50:07+01:00",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "72611000",
            "description": "Technical computer support services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "LE1 9BH"
                    },
                    {
                        "region": "East Midlands",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "procurementMethodDetails": "Not specified",
        "tenderPeriod": {
            "endDate": "2017-04-30T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2017-09-25T00:00:00+01:00",
            "endDate": "2020-03-25T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/027c0666-acdc-4c1a-8e79-599d73e038ba",
                "datePublished": "2017-03-28T16:50:07+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "tenderNotice",
                "description": "Additional information on how to apply for this contract",
                "url": "https://in-tendhost.co.uk/demontfort/aspx/"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-51846",
            "name": "De Montfort University",
            "identifier": {
                "legalName": "De Montfort University"
            },
            "address": {
                "streetAddress": "n/a, n/a",
                "locality": "n/a",
                "postalCode": "LE1 9BH",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "David Bailey",
                "email": "david.bailey@dmu.ac.uk",
                "telephone": "01162 506336"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-51846",
        "name": "De Montfort University"
    }
}