Award

Council Tax, Benefits & Business Rates Services

SWINDON BOROUGH COUNCIL

This public procurement record has 3 releases in its history.

Award

28 Apr 2022 at 12:24

Award Notice
Tender

17 Dec 2021 at 14:59

Tender Notice
Tender

03 Nov 2021 at 11:45

Tender Notice
Summary of the contracting process

Swindon Borough Council is seeking to enhance and modernise its Council Tax, Benefits & Business Rates Services, which manage billing and collections for over 99,000 households and approximately 5,800 businesses. This procurement is currently at the Award stage, with a contract value of £46.8 million and a minimum estimated value of £35 million over a ten-year period, commencing on 1st April 2023. Tender submissions were required by 24th January 2022, and potential suppliers must register through the ProContract portal to engage in the process.

This tender presents a significant opportunity for businesses specialising in public sector service delivery, particularly those experienced in administrative services, customer support systems, and technology solutions for billing and collections. Companies that can offer innovative and cost-effective methods to managing council service inquiries, alongside detailed knowledge of relevant legislation, would be particularly well-suited to compete. By succeeding in this contract, businesses can establish long-term partnerships with the Council and contribute to improving local governmental efficiency.

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Notice Information

Notice Title

Council Tax, Benefits & Business Rates Services

Notice Description

To enhance and modernize the Council Services administering the billing, collection and recovery of Council Tax from over 99,000 households and Business Rates from approximately 5,800 businesses. Including calculating discounts, exemptions, rate reliefs and Business Improvement District charges in accordance with legislation and Council policies. Determine applications for Housing Benefits, Discretionary Housing Payments and Council Tax Support from new claimants and administering and amending the claims of 12,200 existing claimants when their circumstance change or when reviews are required. Invoicing and recovery of Overpayments of Housing Benefit. Residents, businesses and the Council require efficient, good quality services. It is hoped that the bidders will be able to deliver the services for less than the current cost of PS3.8 million per annum, by implementing processes and systems where customers are able to answer many of their own queries and update their own accounts with information on moves, discounts and other changes in their circumstances. The successful bidder will employ and manage staff and provide and procure the systems needed to administer these services. They will also provide Customers Services for the services, by answering telephone calls for those individuals who are unable to use any self-service systems or with enquiries that are more detailed. Full details relating to the Services are provided in the tender documents. To participate, Suppliers will need to Register as a Supplier with ProContract, www.supplyingthesouthwest.org.uk, then Register an Interest before obtaining access to the tender documents. In the event of difficulties registering as a supplier, please refer to the System Administrator Proactis support team ProContractSuppliers@proactis.com Contract Period The contract will be initially for a period of 10 years commencing 1st April 2023 with the option to extend for a further 2 years as per the contract terms and conditions. Tender Responses Tender Responses are required to be submitted no later than 24th January 2022, 1200 (noon) hrs UK Local time via ProContract tender portal - https://www.supplyingthesouthwest.org.uk/ Tender Clarifications If you require any clarifications on the tender documents, please submit these in writing via Messaging in ProContract tender portal by 17th December 2021, 1200 (noon) hrs UK Local time. The Council's responses to these clarification questions will be uploaded periodically on the ProContract tender portal. Please note that this project has been advertised on Find a Tender Service, Contracts Finder / other web portals, however, Supplying the South West Portal, https://www.supplyingthesouthwest.org.uk/ is the only portal that includes all the relevant documents required to respond to this opportunity, bearing Project Id: DN579867 No Tender submissions will be considered without completing the tender documents in full including attachments and returning them

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-65dfa090-12ff-42fb-b34c-72e1eccb09b4
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c7812db8-efaf-4232-8e51-e3e38a8482e0
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

CPV Codes

75000000 - Administration, defence and social security services

75310000 - Benefit services

75313100 - Temporary disablement benefits

Notice Value(s)

Tender Value
£45,600,000 £10M-£100M
Lots Value
Not specified
Awards Value
£29,880,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
28 Apr 20223 years ago
Submission Deadline
24 Jan 2022Expired
Future Notice Date
Not specified
Award Date
23 Mar 20223 years ago
Contract Period
31 Mar 2023 - 1 Apr 2033 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SWINDON BOROUGH COUNCIL
Contact Name
Andy Stevens
Contact Email
creditcontrol@swindon.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
SWINDON
Postcode
SN1 2JH
Post Town
Swindon
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK71 Swindon
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Swindon
Electoral Ward
Eastcott
Westminster Constituency
Swindon South

Supplier Information

Number of Suppliers
1
Supplier Name

LIBERATA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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