Tender

YAS169 NHS111 User Surveys and Analyses

NOE-CPC

This public procurement record has 1 release in its history.

Tender

18 Nov 2016 at 20:17

Tender Notice
Summary of the contracting process

The Yorkshire Ambulance NHS Trust (YAS), through its procurement authority NOE-CPC, is conducting an open tender for the "YAS169 NHS111 User Surveys and Analyses" project. This initiative aims to procure user experience survey and analysis services to support the NHS 111 service within the Yorkshire and Humber region, which has a population of approximately 5.3 million. The contract period is set to run from 22nd June 2015 to 21st June 2017, with a potential one-year extension based on supplier performance. Interested suppliers must have Care Quality Commission accreditation and express their interest via the NOECPC Intend procurement portal before the tender deadline of 9th June 2015.

This tender presents a significant opportunity for businesses specialising in public-opinion polling and market research services, particularly those that hold Care Quality Commission accreditation. Companies that can deliver high-quality user surveys and provide thorough analyses would be in a strong position to compete. As there is an emphasis on independent assurance and user feedback, businesses that excel in customer engagement strategies and insights will likely find this contract attractive for expanding their operations within the healthcare sector.

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Notice Information

Notice Title

YAS169 NHS111 User Surveys and Analyses

Notice Description

Yorkshire Ambulance NHS Trust (YAS) is seeking a suitably qualified provider of 'User' experience survey and analysis services to support our NHS 111 service. NHS 111 is a national health line designed to assist callers with non-emergency healthcare needs. Users access the service by dialling a free phone number 111. The logo for the service is 'Call 111 when it's less urgent than 999' YAS is a NHS 111 service provider across the Yorkshire and Humber region which is one of the largest geographical areas in England, with a population of 5.3million potential callers. As such YAS has a contractual obligation to actively seek feedback from service-users to assess service quality. YAS / NHS 111 are therefore looking to utilise an external company that will provide a sense of independent assurance to the commissioners of the service. This will consist of postal surveys and analyses of the returns; additionally providing timely reports, summary presentations of high level results and user comments. Interested parties must possess Care Quality Commission accreditation in order to be considered for this procurement opportunity. There is no commitment to spend under this contract, nor guarantee of work. The Trust reserves the right to not award a contract under this procurement. All other detail is available within the Invitation to Tender documentation, which will be made available via Intend to interested parties with the relevant qualifications. Contract intended start date - 22nd June 2015 Initial end date - 21st June 2017 Extension end date 21st June 2018 (if invoked) The Trust reserves the right to deviate from all given timescales should the need arise. The 1 year extension period is dependent upon satisfactory supplier performance, and subject to the Trusts needs at that time. Additional information: Interested parties must be registered in the NOECPC Intend procurement portal to be able to express their interest in this opportunity. This can be accessed via https://in-tendhost.co.uk/noecpc/aspx/Home Is a Recurrent Procurement Type? : Yes https://in-tendhost.co.uk/noecpc/aspx/

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6785ed82-adc8-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8898516a-b179-4020-b6ae-d962d3c021c4
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

79320000 - Public-opinion polling services

Notice Value(s)

Tender Value
£80,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20169 years ago
Submission Deadline
9 Jun 2015Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
21 Jun 2015 - 21 Jun 2017 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NOE-CPC
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WAKEFIELD
Postcode
WF2 0XQ
Post Town
Wakefield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE45 Wakefield
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Wakefield
Electoral Ward
Wrenthorpe and Outwood West
Westminster Constituency
Wakefield and Rothwell

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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