Award

Inbound Mail and Document Management for DWP

DEPARTMENT FOR WORK AND PENSIONS

  • Contract Timeline

    Publication Date

    31st July 2024 14:19:23 PM

  • Contract Summary

    This procurement, an Open Procedure via Find a Tender Service, has brigaded all of the services related to an end-to-end document management process for the Department for Work and Pensions (DWP). This Contract, with an initial term of 6 years and an extension option of up to 24 months, for Inbound Mail and Document Management, encompasses the following service components: Envelope level sortation where the Supplier will undertake a high-level envelope sortation of all items received from citizens (received via Royal Mail). DWP has in place c. 1,100 'non-geographic' postcodes used as the basis for the sortation. This high-level sortation facilitates finer sortation required at business unit and document level aligned to the DWP business rules. A Digital Mailroom service where the Supplier will undertake post opening, document sortation, scanning, indexing and digital ingestion of all DWP's inbound written and electronic communications from citizens. The solution includes provision of any licences required for their solution, such as those required for Optical Character Recognition (OCR) to index items that are scannable and readable. A Records Management service where the Supplier will manage all DWP hard-copy document storage from the perspective of both a short-term, post scan storage, and a longer-term hard-copy storage. The component involves the secure storage, intake, maintenance, retrieval, and destruction of all DWP's existing hard-copy citizen, staff, and corporate records.

  • Contract Details

    Open Contracting ID

    ocds-b5fd17-67ecef09-e386-4839-beac-c16567313872

    Publication Source

    Contracts Finder

    Procurement Stage

    Award

    Procurement Method

    Open

    Procurement Method Details

    Open Procedure (below Threshold)

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    48311100
    63121000
    72512000
    79995100
    79999100

    CPV Division(s)

    48 - Software package and information systems
    63 - Supporting and auxiliary transport services; travel agencies services
    72 - IT services: consulting, software development, Internet and support
    79 - Business services: law, marketing, consulting, recruitment, printing and security

  • Awarding Authority

    DEPARTMENT FOR WORK AND PENSIONS

    Buyer Name

    Buyer Email

    documentmanagement.procurement@dwp.gov.uk

    Buyer Phone

    Buyer Address

    Commercial Directorate, Peel Park, The Shell, Level 2, Brunel Way

    Blackpool

    FY5 4ES

    England

  • Awarded Supplier(s)

    Supplier Name(s)

    RESTORE DIGITAL LIMITED


Tender

Inbound Mail and Document Management

DEPARTMENT FOR WORK AND PENSIONS

  • Contract Timeline

    Publication Date

    18th September 2023 13:45:27 PM

    Tender Deadline

    12th November 2023 23:59:00 PM   Expired

  • Contract Summary

    This procurement, an Open Procedure via Find a Tender Service, will look to brigade all of the services related to an end-to-end document management process. The resulting Contract, with an initial term of 6 years and an extension option of up to 24 months, for Inbound Mail and Document Management, will encompass the following service components: Envelope level sortation requires the successful Supplier to undertake a high-level envelope sortation of all items received from citizens (received via Royal Mail). DWP has in place c. 1,100 'non-geographic' postcodes which can be used as the basis for the sortation. This high-level sortation facilitates finer sortation required at business unit and document level aligned to the DWP business rules. The Digital Mailroom component requires the successful Supplier to undertake post opening, document sortation, scanning, indexing and digital ingestion of all DWP's inbound written and electronic communications from citizens. The solution proposed by the successful supplier must include provision of any licence(s) required for their solution, such as those required for Optical Character Recognition (OCR) to index items that are scannable and readable. The Records Management service component requires the successful Supplier to manage all DWP hard-copy document storage from the perspective of both a short-term, post scan storage, and a longer-term hard-copy storage. The component involves the secure storage, intake, maintenance, retrieval, and destruction of all DWP's existing hard-copy citizen, staff, and corporate records. To avoid any delays in handling and processing of items relating to the DWP's vulnerable citizens, likely to be incurred by any redirections, the DWP requires the MOU to remain inside the Wolverhampton Catchment Area and/the MOU Location Catchment Map (included in the Procurement Documents) which is based 60 minute travel time by motorised vehicle of the North West Midlands Mail Centre (WV1 1AA).

  • Contract Details

    Open Contracting ID

    ocds-b5fd17-67ecef09-e386-4839-beac-c16567313872

    Publication Source

    Contracts Finder

    Procurement Stage

    Tender

    Procurement Method

    Open

    Procurement Method Details

    Open Procedure (below Threshold)

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    48311100
    63121000
    72512000
    79995100
    79999100

    CPV Division(s)

    48 - Software package and information systems
    63 - Supporting and auxiliary transport services; travel agencies services
    72 - IT services: consulting, software development, Internet and support
    79 - Business services: law, marketing, consulting, recruitment, printing and security

  • Awarding Authority

    DEPARTMENT FOR WORK AND PENSIONS

    Buyer Name

    Buyer Email

    documentmanagement.procurement@dwp.gov.uk

    Buyer Phone

    Buyer Address

    Commercial Directorate, Peel Park, The Shell, Level 2, Brunel Way

    Blackpool

    FY4 5ES

    England