Award

Customer Experience Platform - Ipswich Borough Council

IPSWICH BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

26 Jun 2019 at 13:29

Award Notice
Summary of the contracting process

The procurement process involves Ipswich Borough Council, which has completed a tender for a Customer Experience Platform valued at £81,000. The procurement falls under the services category, specifically focusing on Customer Relation Management software. The tender process followed a selective procurement method through a call-off from a framework agreement. The tender period closed on 10 March 2019, with the contract scheduled to begin on 1 April 2019 and concluding on 31 March 2021.

This tender presents opportunities for growth for businesses that specialise in Customer Relation Management solutions and related services. Companies with the capability to deliver customer experience platforms, particularly larger firms like Firmstep Ltd, that successfully bid for this contract, exemplify the type of suppliers suited for such opportunities. Engaging in this sector can enhance market standing and establish long-term partnerships with local authorities, contributing to future business expansion.

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Notice Information

Notice Title

Customer Experience Platform - Ipswich Borough Council

Notice Description

Customer experience platform for Ipswich Borough Council

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-68ac0a98-0ffa-4a60-beb3-c77c1e162dfd
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b2691dde-b907-465f-b0e7-42b034fc8ce3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
£81,000 Under £100K
Lots Value
Not specified
Awards Value
£81,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
26 Jun 20196 years ago
Submission Deadline
10 Mar 2019Expired
Future Notice Date
Not specified
Award Date
25 Mar 20196 years ago
Contract Period
31 Mar 2019 - 31 Mar 2021 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
IPSWICH BOROUGH COUNCIL
Contact Name
joanne cherrington
Contact Email
procurement@ipswich.gov.uk
Contact Phone
01473 433754

Buyer Location

Locality
IPSWICH
Postcode
IP1 2DE
Post Town
Ipswich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH6 Suffolk
Small Region (ITL 3)
TLH62 Ipswich
Delivery Location
Not specified
Local Authority
Ipswich
Electoral Ward
Gipping
Westminster Constituency
Ipswich

Supplier Information

Number of Suppliers
1
Supplier Name

FIRMSTEP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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