Tender

Income Recovery Officer (SJA 11.10.2021)

SANDWELL METROPOLITAN BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

11 Oct 2021 at 12:24

Tender Notice
Summary of the contracting process

The Sandwell Metropolitan Borough Council is seeking an Income Recovery Officer through an open procurement process. The tender is titled "Income Recovery Officer (SJA 11.10.2021)" and falls within the supply services of personnel industry category. The contract, which has a total value of £8,880, is set to commence on 25th October 2021, with a deadline for submissions on 18th October 2021 at 12:00 midday. The work can be performed remotely or at Sandwell Council House, Oldbury, and offers an hourly rate of £12.95 for a 37-hour work week over a 12-week agency contract.

This tender represents a significant opportunity for businesses specialising in temporary staffing services, particularly those with expertise in income management and customer service. Companies equipped with the skills to deliver high-quality, responsive services are well-suited to apply. Furthermore, potential contractors should have a strong understanding of negotiating and managing tenant arrears, making this a valuable opportunity for agencies with experience in local government or social services.

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Notice Information

Notice Title

Income Recovery Officer (SJA 11.10.2021)

Notice Description

Income Recovery Officer Rate of Pay: ?12.95 per hour (PAYE) Hours: 37 Hours per week Location: Working from Home/Sandwell Council House, Oldbury Start Date: ASAP Contract type: Agency (12 weeks) Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: We have a vacancy for the position of Income Recovery Officer working 37 hours per week. This position will contribute to the provision of a high quality, customer focused Income Management Service. To ensure prompt and effective early action is taken to control and recover outstanding rent arrears and other associated debts up to Eviction stage. You must have: o Excellent customer service skills o Excellent negotiation and persuasive skills o Ability to take a proactive casework approach to overseeing a specified patch area o A performance driven work ethos o A desire to help customers to sustain their tenancies o Ability to work in a highly busy and challenging environment o Ability to work in a busy and challenging environment o Highly organised and understand the importance of attention to detail o Proven experience of delivering excellent services to customers both face to face and by telephone. o Literacy and Numeracy Level 2 qualification or equivalent as a minimum. This role is inside of IR35 Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Closing Date: Monday 18 October at 12.00 midday Additional information: The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-68f4bc06-747c-4a0d-b861-3d6773fffed1
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9f6d3ca6-9a15-4e57-9f1a-e1be5c448c87
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79620000 - Supply services of personnel including temporary staff

Notice Value(s)

Tender Value
£8,880 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
11 Oct 20214 years ago
Submission Deadline
18 Oct 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
25 Oct 2021 - 25 Jan 2022 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SANDWELL METROPOLITAN BOROUGH COUNCIL
Contact Name
Sarah Adams
Contact Email
sarah_adams@sandwell.gov.uk
Contact Phone
0121 569 6100

Buyer Location

Locality
WEST MIDLANDS
Postcode
B70 8SZ
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG37 Sandwell
Delivery Location
TLG West Midlands (England)
Local Authority
Sandwell
Electoral Ward
West Bromwich Central
Westminster Constituency
West Bromwich

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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