Award

2025-088 Salesforce Related Software Requirements

OFGEM

This public procurement record has 1 release in its history.

Award

28 Nov 2025 at 17:45

Award Notice
Summary of the contracting process

The recent procurement process initiated by Ofgem for "2025-088 Salesforce Related Software Requirements" has concluded with an award. This process was conducted as an open procedure under Ofgem's initiative to procure and manage various software applications related to its Salesforce xRM/CRM programme. Phoenix Software Ltd, located in Pocklington, was selected as the supplier for this contract, with a total value of GBP 325,120. The main industry category is software package and information systems, specifically focusing on CRM software. The contract will commence on 1st December 2025 and is set to end on 30th November 2028. Ofgem, based in London, UK, acted as both the buyer and the contracting authority for this procurement, which is classified under the services category and aimed at businesses suitable for SMEs.

This contract presents significant growth opportunities for businesses specialising in the development, reselling, and management of software packages, particularly those dealing with CRM systems. The process, designed to be inclusive of SMEs, underscores the potential for smaller enterprises with expertise in software systems to compete effectively. Companies with a strong background in delivering software enhancements and platforms on a global scale, including areas such as the Channel Islands, British Overseas Territories, and the wider European market, are well positioned to engage in similar future procurements.

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Notice Information

Notice Title

2025-088 Salesforce Related Software Requirements

Notice Description

Ofgem requires a software reseller to procure and manage on its behalf, various software applications in relation to its Salesforce xRM/CRM programme.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-690f99ae-47e9-4bda-845c-a9a2a8e2312e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/5037432b-2c42-4c7a-8113-d4167a950dea
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

48213000 - Operating system enhancement software package

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
£325,120 £100K-£500K
Lots Value
Not specified
Awards Value
£325,120 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
28 Nov 20252 months ago
Submission Deadline
1 Jan 2025Expired
Future Notice Date
Not specified
Award Date
26 Nov 20252 months ago
Contract Period
1 Dec 2025 - 30 Nov 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
OFGEM
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 4PU
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

PHOENIX SOFTWARE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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