Tender

Invitation to Tender - CQC National Patient Experience Survey Programme (Ref: CQC PSO 114)

CARE QUALITY COMMISSION

This public procurement record has 1 release in its history.

Tender

18 Apr 2018 at 16:14

Tender Notice
Summary of the contracting process

The Care Quality Commission (CQC) is currently conducting a tender process for the "CQC National Patient Experience Survey Programme" (Ref: CQC PSO 114). This procurement falls within the services industry, specifically under survey services, and is based in Newcastle upon Tyne, England. The tender is at the active stage, with submissions due by 23rd May 2018. The contract period is expected to commence on 1st December 2018 and run until 30th November 2021, with an estimated budget of approximately £1.067 million per annum for two of the three available lots, while Lot 03 estimates a total value between £5 million and £8 million. The procurement method utilised for this opportunity is an open procedure, allowing wide participation.

This tender presents significant opportunities for businesses involved in survey services, particularly those focused on social research and market-testing. Small and medium-sized enterprises (SMEs) are encouraged to apply, with organisations skilled in coordinating patient surveys and implementing mixed-method approaches being especially well-suited. Successful candidates will have the chance to engage with the NHS Trusts and other health service providers, aiding the CQC in delivering valuable insights into patient experiences across a range of healthcare settings, thus promoting business growth and expansion in the public sector.

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Notice Information

Notice Title

Invitation to Tender - CQC National Patient Experience Survey Programme (Ref: CQC PSO 114)

Notice Description

The Care Quality Commission ("CQC") is seeking to re-procure its future NHS Patient Survey Programmerequirements. CQC is responsible for delivering this programme on behalf of NHS England and Departmentof Health and Social Care (DHSC). This programme is a central aspect of CQC's strategy for 2016 - 2021,and consists of five national and official statistics which are regulated under the Office of National StatisticsCode of Practice. It is the single largest reliable source of evidence on people's experience of care in acute andcommunity mental health sectors. Data from the programme is a key way to provide information to HealthcareCommissioners and care providers to support improvement and understand impacts of national policy onpeople's experiences of care. The programme will be delivered by an set of independent Co-ordination Centres and a set of contractors on a Framework Agreement which NHS Trusts are able to contract with locally todeliver their survey requirements. Accordingly, there are three (3) Lots available: Lot 01 - Co-ordination Centre (Existing Methods) Lot 02 - Co-ordination Centre (Mixed Methods) Lot 03 - Approved Contractor Framework For Lots 01 and 02, CQC expects the anticipated programme cost envelope will be PS1.067m per annum. This cost envelope is split between both the Co-ordination Centre for Existing Methods (Lot 1) and the Co-ordination Centre for Mixed Methods (Lot 2), with costs allocated to Lot 1 being higher in year one than subsequent years as CQC implements its strategyfor the programme. However, as this contract will be utilised on a Call-Off basis, CQC does NOT guaranteeany work either to providers of services or from other commissioners and requirements may be called-off asand when required by commissioners. Please also note that CQC may procure additional services through thecontract to accommodate programme enhancements (survey volume, frequency or coverage). For Lot 03, costs will vary depending on the scope of the contracts set with registered providers locally, but are are expected to be between PS3,000 and PS5,000 per survey per provider. The value of the framework overall (based on an average of 13 surveys with a range of providers eligible to participate) is expected to be between c. PS5m and c. PS8m. However, please note that this volume & value of work is indicative and not guaranteed by CQC. For all Lots, the resulting contractual agreements will be available for use by CQC and any organisations hosted or sponsored by it, including Healthwatch England and the Office of the National Guardian. CQC also intends to make the resultingagreement available for use by multiple contracting authorities (as defined by the Public Contracts Regulations 2015) including but not limited to Government Departments and their Agencies, Non-Departmental Public Bodies, Central Government, NHS Bodies, and Local Authorities who have a need to purchase the services. Additional information: Please note that the Invitation to Tender documentation is available via the CQC e-tendering portal - therefore, your organisation will need to register on it in order to access the documentation. If your organisation has not yet registered on CQC's E-Tendering Portal, please register via the following weblink - https://cqc-commercial.bravosolution.co.uk. This will ensure you can access the tender documentation for this opportunity. Should you encounter any difficulties when registering, a dedicated helpdesk hosted by Bravo Solutions is available and can be contacted on 0800 368 4850. Please see the following websites for further details of organisations who (alongside CQC and its hosted/sponsored organisations) will be able to utilise the resulting contractual agreements :-. List of Department of Health and Social Care's agencies and partner organisations: https://www.gov.uk/government/publications/how-to-contact-department-of-health-arms-length-bodies/department-of-healths-agencies-and-partner-organisations Healthwatch England: https://www.healthwatch.co.uk/ Office of the National Guardian: http://www.cqc.org.uk/national-guardians-office/content/national-guardians-office List of NHS Foundation Trusts: https://www.gov.uk/government/publications/nhs-foundation-trust-directory/nhs-foundation-trust-directory List of NHS Acute Trusts: https://www.nhs.uk/ServiceDirectories/Pages/NHSTrustListing.aspx List of NHS Clinical Commissioning Groups (CCGs): https://www.nhs.uk/ServiceDirectories/Pages/CCGListing.aspx

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6a8740da-545b-4e32-8182-e4cac30b119c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/08760606-a985-4aee-8f3b-2b9bf877d382
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79311000 - Survey services

79312000 - Market-testing services

79315000 - Social research services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Apr 20187 years ago
Submission Deadline
23 May 2018Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Dec 2018 - 30 Nov 2021 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CARE QUALITY COMMISSION
Contact Name
CQC Commercial & Contracts Team
Contact Email
commercialcontracts@cqc.org.uk
Contact Phone
Not specified

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE1 4PA
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
Not specified
Local Authority
Newcastle upon Tyne
Electoral Ward
Monument
Westminster Constituency
Newcastle upon Tyne Central and West

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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