Award

Contract Variation of Provision of AMEX Services

DRIVER & VEHICLE LICENSING AGENCY

This public procurement record has 4 releases in its history.

Award

22 Apr 2022 at 10:55

Award Notice
TenderAmendment

03 Nov 2020 at 14:33

Tender Notice
TenderAmendment

27 Oct 2020 at 08:16

Tender Notice
Tender

27 Oct 2020 at 08:13

Tender Notice
Summary of the contracting process

The Driver & Vehicle Licensing Agency (DVLA) is engaging in the procurement process for a contract variation of Provision of American Express Services, specifically to process credit card transactions within an Electronic Vehicle Licensing Interactive Voice Response (EVL IVR) environment. This tender falls under the banking and investment services category with a contract value of £3.4 million and an active status as of 9th June 2021. The contract period runs from 9th June 2021 to 8th June 2026, reflecting the continuous need for these services at their Swansea location. The procurement method leverages a single tender action due to the unique requirements of the services, as outlined in existing contracts.

This tender presents a significant opportunity for businesses in the financial and investment services sector, particularly those with capabilities in electronic transaction processing. Companies specialising in banking technology and related services are well-suited to target this contract, benefiting from a stable, long-term engagement with a key public sector agency. The nature of the contract may also encourage collaborations or subcontracting arrangements with SMEs focused on innovating in banking solutions, fostering growth and enhancing service delivery in the public procurement landscape.

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Notice Information

Notice Title

Contract Variation of Provision of AMEX Services

Notice Description

The Authority requires the Supplier to process their credit card transactions within an additional environment of Electronic Vehicle Licensing Interactive Voice Response (EVL IVR). The requirements of the EVL IVR solution are to mirror the service provisions set out in the original specification.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6aabb610-bccf-4a4f-b76e-eb35a1f2f452
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/862c29bc-c159-44c1-8259-2a23bd5f187a
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Contract Variation of Single Tender Action
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

CPV Codes

66100000 - Banking and investment services

Notice Value(s)

Tender Value
£3,300,000 £1M-£10M
Lots Value
Not specified
Awards Value
£3,400,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
22 Apr 20223 years ago
Submission Deadline
19 May 2021Expired
Future Notice Date
Not specified
Award Date
8 Jun 20214 years ago
Contract Period
8 Jun 2021 - 8 Jun 2026 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DRIVER & VEHICLE LICENSING AGENCY
Contact Name
Patience Arinaitwe
Contact Email
patience.arinaitwe@dvla.gov.uk
Contact Phone
01792783851

Buyer Location

Locality
SWANSEA
Postcode
SA6 7JL
Post Town
Swansea
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL43 Swansea
Delivery Location
Not specified
Local Authority
Swansea
Electoral Ward
Mynydd-bach
Westminster Constituency
Swansea West

Supplier Information

Number of Suppliers
1
Supplier Name

AMERICAN EXPRESS SERVICES EUROPE

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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