Notice Information
Notice Title
Escalated Customer Complaints
Notice Description
We are committed to providing excellent service in the wide range of interactions we have with our customers, regardless of whether they are engaging with us as a doctor, member of the public, employer or in any other capacity. Sometimes we get things wrong, or are unable to help our customers in the way they would like. Our customer complaints process gives our customers a voice to provide feedback on our services, and the GMC receives approximately 2500 customer complaints per year. To ensure the highest standards in our handling of customer complaints the GMC commissioned an independent review of our complaints handling in 2014. In addition to acting on the recommendations of the independent review we have been working to attain accreditation from the British Standards Institute (BSI) for ISO 10002 Complaints Handling, being accredited in January 2016. Following a recommendation of the independent review and with GMC Council's approval we have appointed a suitably qualified organisation to independently review our new complaints handling processes on an annual basis. GMC Council has asked that we explore the feasibility of having a final and independent external examiner of individual customer complaints which have been escalated through our internal process. This escalation will be at the discretion of the GMC and will be based on a criteria determined by the GMC.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-6b0df258-bf09-429b-bc68-1b8e54033c8e
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/5bca38c2-401b-49dc-bfd5-f0f7f6121459
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
73 - Research and development services and related consultancy services
-
- CPV Codes
73210000 - Research consultancy services
Notice Value(s)
- Tender Value
- £80,000 Under £100K
- Lots Value
- Not specified
- Awards Value
- £80,000 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 21 Feb 20179 years ago
- Submission Deadline
- 2 Dec 2016Expired
- Future Notice Date
- Not specified
- Award Date
- 16 Dec 20169 years ago
- Contract Period
- 19 Dec 2016 - 18 Dec 2019 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- GENERAL MEDICAL COUNCIL
- Contact Name
- Chris Park
- Contact Email
- gmctenders@gmc-uk.org
- Contact Phone
- +44 1619236340
Buyer Location
- Locality
- MANCHESTER
- Postcode
- M3 3AW
- Post Town
- Manchester
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD3 Greater Manchester
- Small Region (ITL 3)
- TLD33 Manchester
- Delivery Location
- TLD North West (England), TLI London, TLL Wales, TLM Scotland, TLN Northern Ireland
-
- Local Authority
- Manchester
- Electoral Ward
- Deansgate
- Westminster Constituency
- Manchester Central
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/5bca38c2-401b-49dc-bfd5-f0f7f6121459
21st February 2017 - Awarded contract notice on Contracts Finder -
http://www.mytenders.org/search/show/search_view.aspx?ID=FEB138993
NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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