Award

Out of hours call handling service 2018-2022

BROADACRES HOUSING ASSOCIATION

This public procurement record has 1 release in its history.

Award

23 Jan 2018 at 17:45

Award Notice
Summary of the contracting process

The public procurement process involves Broadacres Housing Association, which has awarded a contract for an "Out of hours call handling service 2018-2022". This procurement falls within the services industry category, specifically focusing on call centre operations, and is located in Yorkshire and the Humber, United Kingdom. The contract period is set to commence on 1st April 2018 and conclude on 31st March 2022, with the procurement undertaken via an open procedure. The tender period ended on 11th December 2017, and the awarded contract is valued at £7,571.

This tender presents opportunities for businesses looking to expand in the call centre services sector, particularly those capable of providing emergency call handling and related services. Small and Medium Enterprises (SMEs) and Voluntary, Community and Social Enterprises (VCSEs) would be well-suited to compete, leveraging their ability to deliver personalised and responsive services in accordance with the agreed standards and procedures necessary for effective call management during specified service hours.

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Notice Information

Notice Title

Out of hours call handling service 2018-2022

Notice Description

- provide a call handling service during the Service Hours to deal with emergency repair requests and other reports and to deal with these in an appropriate manner in accordance with agreed standards and procedures ("Emergency Services"); - at defined times, as requested, provide a call handling service (i.e. handling emergency calls only) outside the Service Hours to the same standards as required during the Service Hours (the "Additional Emergency Services"); - at other defined times, as requested, provide a more comprehensive call handling service to deal with all enquiries in an appropriate manner in accordance with agreed standards and procedures (the "All Call Services").

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6b6792af-bd29-4778-a1ec-fe645b960d85
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/022d89bb-3418-40f2-98e9-1cc0fce5de18
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£7,571 Under £100K
Lots Value
Not specified
Awards Value
£7,571 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Jan 20188 years ago
Submission Deadline
11 Dec 2017Expired
Future Notice Date
Not specified
Award Date
23 Jan 20188 years ago
Contract Period
31 Mar 2018 - 31 Mar 2022 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BROADACRES HOUSING ASSOCIATION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORTHALLERTON, NORTH YORKSHIRE
Postcode
DL6 2YD
Post Town
Darlington
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE2 North Yorkshire
Small Region (ITL 3)
TLE22 North Yorkshire
Delivery Location
TLE Yorkshire and The Humber
Local Authority
North Yorkshire
Electoral Ward
Northallerton North & Brompton
Westminster Constituency
Richmond and Northallerton

Supplier Information

Number of Suppliers
1
Supplier Name

COAST & COUNTRY HOUSING LTD - BUSINESS & MARKETING MANAG

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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