Notice Information
Notice Title
Intelligent Help and Advice Solution
Notice Description
This procurement is for the provision of a cloud based intelligent help and advice solution for the fulfilment of the following business requirements: * Provide a cloud based intelligent help and advice solution, with the ability to use it across multiple sites (including home working) for both employees, customers and third party suppliers of the Employer's out of hours contact service * Have content access for employees via an internal system, and content access for customers via the Employer's website * Intelligent search and presentation function that quickly finds content on partial searches, and uses AI to present the most relevant articles and answers to a question (based on criteria such as relevance, content rating, content engagement, and how up to date the content is) * For a minimum viable product, migrate the top 20% of content from the Employer's existing information to a new solution - including links and attachments * Easy for the Employer to add/change/delete content * Ability for Employer colleagues and customers to rate content, including subsequent workflow integration with D365 for content auditing * Ability to view trending topics / frequently asked questions (FAQs) * Support better content / knowledge management in future with the ability to audit knowledge base articles and act on any articles that are due to expire, and know which articles have the highest and lowest engagement * Provide intelligent help and advice content to customers via the Employer's online services enabling them to search the Employer's content and self-serve their simpler queries. * Ability to integrate with D365, web chat, and chat bots * Present video as well as rich text content Please see the procurement documentation for additional details concerning L&Q's requirement. All documentation may be accessed via L&Q's instance of In-Tend (eSourcing Portal). Should potential suppliers not be registered to L&Q's instance of In-Tend (eSourcing Portal) but are interested in participating in this proposed procurement process please register at your earliest convenience. Please note the following links to the front end and registration pages of the portal: https://in-tendhost.co.uk/lqgroup/aspx/Home https://in-tendhost.co.uk/lqgroup/aspx/Registration Whilst registering you may also find it useful to set up alerts that will trigger upon specific L&Q activity.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-6b7bcfc8-3297-40ff-a3d0-3be3c19616fd
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/a90e0f7a-767c-42b2-9cd5-fff935d9424d
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Open
- Procurement Method Details
- Open procedure (below threshold)
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48224000 - Web page editing software package
48783000 - Content management software package
72212780 - System, storage and content management software development services
72212783 - Content management software development services
72416000 - Application service providers
Notice Value(s)
- Tender Value
- £130,000 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 22 Jan 20197 years ago
- Submission Deadline
- 6 Feb 2019Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 18 Feb 2019 - 17 Feb 2020 6-12 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- LONDON & QUADRANT HOUSING TRUST
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- E15 4PH
- Post Town
- East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI41 Hackney and Newham
- Delivery Location
- Not specified
-
- Local Authority
- Newham
- Electoral Ward
- Stratford
- Westminster Constituency
- Stratford and Bow
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/a90e0f7a-767c-42b2-9cd5-fff935d9424d
22nd January 2019 - Opportunity notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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