Tender

Supply, Implementation of a Customer Relationship Management Solution

DOVER DISTRICT COUNCIL

This public procurement record has 2 releases in its history.

Tender

29 Jan 2025 at 15:31

Tender Notice
Tender

20 Jan 2025 at 15:57

Tender Notice
Summary of the contracting process

Dover District Council is seeking qualified Providers to supply, implement, and maintain a Customer Relationship Management (CRM) solution. The procurement process, titled "Supply, Implementation of a Customer Relationship Management Solution," falls under the Software package and information systems industry category (CPV code 48000000) with an additional classification in IT services (CPV code 72000000). The contract, valued at £500,000, is intended to commence on 25th June 2025 and will run for three years with an option to extend for up to two additional years. Tenders must be submitted electronically by 12:00pm on 4th March 2025. The procurement method is an open procedure, and the services are to be delivered within the United Kingdom, specifically England.

This tender presents a significant business growth opportunity for IT service providers and software development firms capable of delivering CRM solutions. Companies experienced in providing comprehensive CRM implementations, ongoing maintenance, and support are particularly well-suited to compete. The project’s scope and duration promise steady work and a substantial contract value, making it a lucrative prospect for established businesses in the IT and software sectors looking to expand their clientele or secure government contracts.

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Notice Information

Notice Title

Supply, Implementation of a Customer Relationship Management Solution

Notice Description

Dover District Council ("the Council") wishes to select and appoint a suitable Provider for the supply, implementation and maintenance of a Customer Relationship Management solution and invites prospective Providers to submit a Tender to meet the Council's requirements. The Contract is anticipated to commence June 25 and will continue for a period of three years with the option to extend for a further 24 months (in 12 monthly increments). Tender returns are to be completed and submitted electronically via the Kent Business Portal www.kentbusinessportal.org.uk by no later than 12:00pm on 4th March 2025.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6b933946-e5e3-4bdb-9d54-c601d75dfbd1
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/db17c94c-bd9c-4afd-95b4-6a51e6785d9a
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
29 Jan 20251 years ago
Submission Deadline
4 Mar 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
19 Jul 2025 - 31 May 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DOVER DISTRICT COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WHITFIELD, DOVER
Postcode
CT16 3PJ
Post Town
Canterbury
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ44 East Kent
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Dover
Electoral Ward
Whitfield
Westminster Constituency
Dover and Deal

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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