Planning

HMRC 2018-2020 Customer Survey

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Planning

08 Jan 2018 at 16:20

Planned Procurement Notice
Summary of the contracting process

The procurement process titled "HMRC 2018-2020 Customer Survey" is being conducted by H M Revenue & Customs (HMRC), primarily focusing on the research services industry. It is located in England and is currently in the planning stage. The contract period is set to commence on 2nd April 2018 and will run until 31st March 2020. The planned procurement notice was published on 8th January 2018, with a deadline for responses to the Request for Information (RFi) specified as 5:00 PM on 19th January 2018. The survey aims to measure customer experiences for individuals, small businesses, and agents engaging with HMRC.

This tender represents an excellent opportunity for market research firms and businesses specialising in survey methodologies, particularly those that can innovate beyond traditional telephone surveys. Companies that employ advanced online survey techniques, while maintaining a randomised probability approach, would be well-suited to compete for this contract. Furthermore, small and medium enterprises (SMEs) are encouraged to participate, as HMRC aims to foster a competitive environment that can enhance its understanding of customer sentiments and compliance attitudes across its diverse client groups.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

HMRC 2018-2020 Customer Survey

Notice Description

HMRC is considering whether to issue a competitive contract notice to award a contract for the provision of the HMRC 2018-2020 Individuals, Small Business and Agents Customer Survey. This large-scale random probability survey is conducted annually covering 3 customer groups: Individuals, Small Businesses and Agents. The survey measures customer experience of dealing with HMRC as well as perceptions of HMRC's reputation and attitudes about compliance with the tax system. The survey has been conducted as a telephone survey but we are keen to explore alternative methodologies in particular online survey methods that retain a random probability approach. Additional information: HMRC use a version of SAP Ariba Sourcing. If using HMRC's SAP Ariba for the first time, including suppliers who are registered on the wider SAP Ariba supplier network, will need to register at http:// hmrc.suppliereu.ariba.com/ad/register/SSOActions?type=full You may need to copy the web address directly into your browser. Once you have obtained "your account ID", email e.procurement@hmrc.gsi.gov.uk for the attention of James Gadsby, with your email information etc. Please note that access to the RFi may be delayed over the December 17/January18 holiday period. The RFi will close at 17:00 on 19.01.2018. HMRC will review the RFi responses and may invite suppliers to further discuss their responses at a Supplier Event.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6d9a7034-5608-439b-9c1f-1f66ee0c5fd6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/35f00d8c-499c-47f4-84d8-aa6ae9229e53
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planned Procurement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
8 Jan 20188 years ago
Submission Deadline
Not specified
Future Notice Date
1 Feb 2018Expired
Award Date
Not specified
Contract Period
1 Apr 2018 - 31 Mar 2020 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALFORD
Postcode
M60 9LA
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
Not specified
Local Authority
Salford
Electoral Ward
Ordsall
Westminster Constituency
Salford

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-6d9a7034-5608-439b-9c1f-1f66ee0c5fd6-2018-01-08T16:20:05Z",
    "date": "2018-01-08T16:20:05Z",
    "ocid": "ocds-b5fd17-6d9a7034-5608-439b-9c1f-1f66ee0c5fd6",
    "language": "en",
    "initiationType": "tender",
    "planning": {
        "budget": {
            "budgetBreakdown": [
                {
                    "id": "1",
                    "period": {
                        "startDate": "2018-04-01T00:00:00+01:00",
                        "endDate": "2019-03-31T23:59:59+01:00"
                    },
                    "description": "2018/2019",
                    "amount": {
                        "amount": 0,
                        "currency": "GBP"
                    }
                }
            ]
        },
        "documents": [
            {
                "id": "1",
                "documentType": "plannedProcurementNotice",
                "description": "Future opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/35f00d8c-499c-47f4-84d8-aa6ae9229e53",
                "datePublished": "2018-01-08T16:20:05Z",
                "format": "text/html",
                "language": "en"
            }
        ]
    },
    "tender": {
        "id": "SR110169502",
        "title": "HMRC 2018-2020 Customer Survey",
        "description": "HMRC is considering whether to issue a competitive contract notice to award a contract for the provision of the HMRC 2018-2020 Individuals, Small Business and Agents Customer Survey. This large-scale random probability survey is conducted annually covering 3 customer groups: Individuals, Small Businesses and Agents. The survey measures customer experience of dealing with HMRC as well as perceptions of HMRC's reputation and attitudes about compliance with the tax system. The survey has been conducted as a telephone survey but we are keen to explore alternative methodologies in particular online survey methods that retain a random probability approach. Additional information: HMRC use a version of SAP Ariba Sourcing. If using HMRC's SAP Ariba for the first time, including suppliers who are registered on the wider SAP Ariba supplier network, will need to register at http:// hmrc.suppliereu.ariba.com/ad/register/SSOActions?type=full You may need to copy the web address directly into your browser. Once you have obtained \"your account ID\", email e.procurement@hmrc.gsi.gov.uk for the attention of James Gadsby, with your email information etc. Please note that access to the RFi may be delayed over the December 17/January18 holiday period. The RFi will close at 17:00 on 19.01.2018. HMRC will review the RFi responses and may invite suppliers to further discuss their responses at a Supplier Event.",
        "status": "planned",
        "classification": {
            "scheme": "CPV",
            "id": "73110000",
            "description": "Research services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "communication": {
            "futureNoticeDate": "2018-02-01T00:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2018-04-02T00:00:00+01:00",
            "endDate": "2020-03-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        }
    },
    "parties": [
        {
            "id": "GB-GOR-D25",
            "name": "H M Revenue & Customs",
            "identifier": {
                "legalName": "H M Revenue & Customs",
                "scheme": "GB-GOR",
                "id": "D25"
            },
            "address": {
                "streetAddress": "Ralli Quays, 3 Stanley Street",
                "locality": "Salford",
                "postalCode": "M60 9LA",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "James Gadsby",
                "email": "james.gadsby@hmrc.gsi.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-GOR-D25",
        "name": "H M Revenue & Customs"
    }
}