Award

Improving Customer Service APTR Facilities

HIGHWAYS ENGLAND

This public procurement record has 1 release in its history.

Award

04 Jul 2018 at 11:54

Award Notice
Summary of the contracting process

The procurement process titled "Improving Customer Service APTR Facilities" was initiated by Highways England, located at The Cube, Birmingham. This project falls under the category of research and development services, with a focus on improving roadside facilities on all-purpose trunk roads in Yorkshire and the Humber. The tender period concluded on 25 June 2018, and the contract, valued at £155,244.58, has an effective period from 4 July 2018 to 31 March 2019. The procurement was conducted through a selective method, utilising a call-off from a framework agreement.

This tender represents a strategic opportunity for businesses specialising in technical consulting and research services, particularly those with experience in infrastructure and customer service enhancement initiatives. Companies capable of conducting scoping studies and evaluating facility planning and implementation would position themselves well to compete. As the project aims to derive insights into customer values and journey quality, firms with expertise in customer experience and safety engineering may also find suitable pathways to success in this competitive arena.

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Notice Information

Notice Title

Improving Customer Service APTR Facilities

Notice Description

Highways England Roadside Facilities team in the Customer Experience Group, Safety Engineering and Standards is looking to procure technical services to carry out 4 scoping studies to better understand the volume, planning status and fit for purpose levels of signed and non-signed facilities at four locations on all purpose trunk roads located within Highways England. To deliver the ambition outlined in the 'Customer Service Strategic Plan' this project will allow us to understand the value that customers place on roadside facilities and how the journey quality they provide can complement safety.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6e3ada27-07df-4cbf-9715-2e729af5211d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3d4c9fb3-17d4-4695-858c-5c2aced6d056
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£155,244 £100K-£500K
Lots Value
Not specified
Awards Value
£155,244 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
4 Jul 20187 years ago
Submission Deadline
25 Jun 2018Expired
Future Notice Date
Not specified
Award Date
3 Jul 20187 years ago
Contract Period
3 Jul 2018 - 31 Mar 2019 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HIGHWAYS ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B1 1RN
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

PELL FRISCHMANN

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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