Award

Debt Recovery Case Management System

SHEFFIELD CITY COUNCIL

This public procurement record has 1 release in its history.

Award

09 Apr 2025 at 10:39

Summary of the contracting process

Sheffield City Council has awarded a contract for a Debt Recovery Case Management System to Civica UK Ltd. The aim of the system is to automate, manage, and streamline tasks associated with debt recovery cases, while adhering to regulations and improving service levels and the customer experience. The contract, valued at £56,900, was awarded directly as a Call Off from the CCS Framework RM6194 Back Office Software (BOS) and will cover the period from 11th April 2025 to 10th April 2027. The industry category for this procurement falls under Software Package and Information Systems, with the project being implemented in the Yorkshire and the Humber region.

This tender presents significant opportunities for businesses that specialise in software development, particularly those capable of providing comprehensive case management solutions. SMEs are especially encouraged to participate as the procurement is suitable for smaller enterprises. Companies with expertise in developing automated systems to improve operational efficiency and customer service within the public sector will find this contract particularly relevant for showcasing and growing their capabilities. This direct award method ensures a streamlined procurement process with a trusted supplier, potentially paving the way for more collaborative opportunities with Sheffield City Council.

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Notice Title

Debt Recovery Case Management System

Notice Description

Automate, manage, streamline tasks and report any debt recovery case type, adhere to regulations, improve service levels and enhance the customer experience in a consistent way. The decision taken to award this contract was made on 02/04/2025. The contract award was made as a Call Off from CCS Framework RM6194 Back Office Software (BOS) using the Marketpalce catalogue search function which resulted in a single supplier.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6e4831fb-3534-47da-a016-c8b14ca3f55d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/19e5119d-9de4-4542-8c5b-ba3bccbbc933
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£56,900 Under £100K
Lots Value
Not specified
Awards Value
£56,900 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
9 Apr 202510 months ago
Submission Deadline
26 Mar 2025Expired
Future Notice Date
Not specified
Award Date
2 Apr 202510 months ago
Contract Period
10 Apr 2025 - 10 Apr 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
SHEFFIELD CITY COUNCIL
Contact Name
Rachael Ackernley
Contact Email
rachael.ackernley@sheffield.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
SHEFFIELD
Postcode
S1 2HH
Post Town
Sheffield
Country
England

Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE32 Sheffield
Delivery Location
TLE Yorkshire and The Humber

Local Authority
Sheffield
Electoral Ward
City
Westminster Constituency
Sheffield Central

Supplier Information

Number of Suppliers
1
Supplier Name

CIVICA

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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