Tender

'Out-of-Hours' Call Handling Service - 21-211-E

THANET DISTRICT COUNCIL

This public procurement record has 1 release in its history.

Tender

09 Jul 2021 at 09:05

Tender Notice
Summary of the contracting process

Thanet District Council is initiating a public procurement process for an 'Out-of-Hours' Call Handling Service aimed at delivering emergency assistance and customer support during off-peak hours. This tender, which falls under the category of business services, is set to be conducted through an open procurement method. Key milestones include a deadline for clarification questions by 16 July 2021, and the submission of completed quotations due by 23 July 2021. The contract is expected to commence on 9 August 2021, lasting for four years with a potential one-year extension, and will be executed in the South East region of England, where the council is located.

This tender presents significant opportunities for businesses specialising in customer service and call handling, particularly small and medium-sized enterprises (SMEs). By participating in this procurement, businesses can enhance their market presence and build relationships with a local government authority. The focus on delivering essential emergency services means that companies with experience in similar operational frameworks and a capacity to manage high-pressure situations would be particularly well-suited to compete for this contract.

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Notice Information

Notice Title

'Out-of-Hours' Call Handling Service - 21-211-E

Notice Description

Thanet District Council is seeking a suitable supplier for the provision of an Out-of-Hours Call Handling Service. The Service is for Out-of-Hours call handling from customers and others seeking emergency assistance and other assistance from the council. The Out-of-Hours period for the council is between 1700hrs and 0845hrs, the following day, on weekdays and for a 24 hour period at weekends, to include Bank holidays and other statutory holidays for services listed in the Council's Standby Emergency Procedure Manual for General Fund & Housing Services. The Contract is anticipated to commence upon 9 August 2021 for an initial period of 4 years with an option to extend for 12mths (at the sole discretion of the council) . Important Information: All procurement documents are attached to the notice and available for suppliers to download from the Kent Business Portal (kentbusinessportal.org.uk) and complete according to instructions contained. The procurement process will be undertaken on the basis of formal quotations. Evaluation will be on the basis of criteria and methodology as set out in the Invitation to Quote document. Any clarifications or questions must be submitted via the Message area of the Kent Business Portal by no later than 14.00hrs on 16 July 2021. Completed quotation documents must be submitted electronically via the Kent Business Portal by no later than 14.00hrs on 23 July 2021

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7078de12-f4e3-4277-b098-b42ac3b069fd
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7d0c1a7d-8d48-467a-b5e5-fa86d7159f04
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
£40,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
9 Jul 20214 years ago
Submission Deadline
23 Jul 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
8 Aug 2021 - 8 Aug 2025 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THANET DISTRICT COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MARGATE
Postcode
CT9 1XZ
Post Town
Canterbury
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ44 East Kent
Delivery Location
TLJ South East (England)
Local Authority
Thanet
Electoral Ward
Cliftonville West
Westminster Constituency
East Thanet

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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