Tender

Out of Hours Call Handling Service

OLDHAM COUNCIL

This public procurement record has 1 release in its history.

Tender

07 Mar 2024 at 16:26

Tender Notice
Summary of the contracting process

The Oldham Council has issued a tender for an "Out of Hours Call Handling Service" to operate the out-of-hours statutory service for temporary accommodation queries in the United Kingdom's North West region. The procurement method is an open procedure (above threshold), with a contract period starting on June 1, 2024, and ending on May 31, 2025. The tender deadline for submission is April 10, 2024.

This tender opportunity by the Oldham Council is suited for businesses providing accommodation services, especially those experienced in handling out-of-hours services. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSE) are encouraged to participate. The contract value is £240,000 in GBP, offering potential growth opportunities for service providers in this sector.

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Notice Information

Notice Title

Out of Hours Call Handling Service

Notice Description

Oldham Council require a Provider to operate the out of hours statutory service for temporary accommodation queries. The Council are currently facing a housing crisis with the demand significantly increasing for temporary accommodation and wrap around support services increasing. The support currently provided by the Council covers 'normal working' hours however access to support and advice is required 24 hours, 7 days a week, 365 days a year.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-70cf6437-4e20-4cf6-88c9-1af291cdd487
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/fe556dc1-2d5d-4778-9de7-01193471a0eb
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

98 - Other community, social and personal services

CPV Codes

98341000 - Accommodation services

Notice Value(s)

Tender Value
£240,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Mar 20241 years ago
Submission Deadline
10 Apr 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 May 2024 - 31 May 2025 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
OLDHAM COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
OLDHAM
Postcode
OL1 1UT
Post Town
Oldham
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD37 Greater Manchester North East
Delivery Location
TLD North West (England)
Local Authority
Oldham
Electoral Ward
Coldhurst
Westminster Constituency
Oldham West, Chadderton and Royton

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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