Tender

Automated Telephony Switchboard solution

AYLESBURY VALE DISTRICT COUNCIL

This public procurement record has 1 release in its history.

Tender

26 Mar 2018 at 15:44

Tender Notice
Summary of the contracting process

Aylesbury Vale District Council is seeking expressions of interest for the provision of an Automated Telephony Switchboard solution, aimed at enhancing customer services through advanced automated call handling. This procurement is classified under the "Switchboards" industry category and is currently in the planning stage, with a tender period ending on 3 April 2018. The contract is expected to commence on 18 June 2018, lasting up to two years until 17 June 2020. Interested parties should submit their expressions of interest via email to Rafael Oliveira Lima at rlima@aylesburyvaledc.gov.uk to receive the tender documentation following the deadline.

This tender provides significant opportunities for businesses in the technology and telecommunications sectors, particularly those offering innovative voice recognition, interactive voice response, and artificial intelligence solutions. Small and Medium Enterprises (SMEs) are encouraged to participate, given the direct procurement method employed as a single tender action. Businesses that excel in delivering customer service solutions and can offer state-of-the-art automated experiences would be particularly well-suited to compete in this procurement process, enabling them to expand their market presence through collaboration with the council.

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Notice Information

Notice Title

Automated Telephony Switchboard solution

Notice Description

Expressions of Interest are being sought for the provision of Automated Telephony Switchboard Solution for an initial contract period of 2 years (subject to change). Aylesbury Vale District Council are seeking to enhance what they currently offer their customers through an automated switchboard. Our current switchboard already operates as straightforward call routing facility through automated voice recognition interaction. We are seeking to continue to automate on this call routing functionality and improve customer experience with a modern solution that utilises voice recognition, interactive voice responses and Artificial Intelligence. This should provide customers with a "state of the art" automated experience. The new switchboard shall provide automated answers to common queries from customers with a variety of self-serving options (information provision, place orders, pay bills, set-up direct debits, etc.). Please email your expression of interest to rlima@aylesburyvaledc.gov.uk by noon on Tuesday 03 April 2018. Tenderers will be contacted and provided with the Tender Documentation on 04 April 2018.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-71738228-3974-4497-b39c-a14aa22d373f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b3dd71ec-42ce-4436-b9c3-5515a1205b0c
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32540000 - Switchboards

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
26 Mar 20187 years ago
Submission Deadline
3 Apr 2018Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
17 Jun 2018 - 17 Jun 2020 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
AYLESBURY VALE DISTRICT COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
AYLESBURY
Postcode
HP19 8FF
Post Town
Hemel Hempstead
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ13 Buckinghamshire
Delivery Location
Not specified
Local Authority
Buckinghamshire
Electoral Ward
Aylesbury North West
Westminster Constituency
Aylesbury

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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