Tender

Kings College Hospital Patient Experience and Communication

KCH INTERVENTIONAL FACILITIES MANAGEMENT LLP

This public procurement record has 2 releases in its history.

Tender

24 Feb 2024 at 12:52

Tender Notice
Tender

24 Feb 2024 at 12:51

Tender Notice
Summary of the contracting process

KCH Interventional Facilities Management LLP, acting as the buying organization, has initiated a selective procurement process titled "Kings College Hospital Patient Experience and Communication" in the services industry category. The procurement stage is in the Tender phase, with a contract value of £405,000 and a deadline for tender submissions set for April 1, 2024. The contract period is scheduled to start on June 3, 2024, and run until May 31, 2027, promoting small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) involvement. The procurement method detailed for this opportunity is a Restricted procedure (above threshold), offering a chance for businesses to provide innovative solutions in enhancing patient experience within the healthcare facility located at KCH Business Park, London, SE5 9NY.

This tender for the Kings College Hospital presents a valuable opportunity for businesses specialising in healthcare technologies, communication services, and patient engagement solutions to collaborate with the healthcare facility in advancing patient-centered care and satisfaction. Businesses well-suited to compete are those capable of delivering impactful solutions to optimize patient experience, communication, and satisfaction throughout the healthcare journey. By participating in this tender, businesses can contribute to shaping exemplary care and positive outcomes for patients, aligning with the Kings College Hospital Trust's mission of prioritizing patient-focused healthcare delivery.

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Notice Information

Notice Title

Kings College Hospital Patient Experience and Communication

Notice Description

Kings College Hospital is actively seeking innovative solutions to enhance patient experience within our healthcare facility. As we continue our commitment to providing exemplary care, we recognize the critical role that patient experience plays in shaping overall satisfaction and outcomes. Our aim is to collaborate with suppliers who can offer cutting-edge technologies, services, and expertise to optimize patient engagement, communication, and satisfaction throughout their healthcare journey. Whether through digital platforms or streamlined communication channels, we are eager to explore solutions that prioritize patient-centered care and contribute to positive experiences. Kings College Hospital Trust employs a web-based analysis and reporting system to administer patient experience surveys. The system, actively utilized by the Patient Experience Team, Patient Outcomes Team, and Volunteering Service, supports real-time collection of patient feedback. In addition to facilitating the nationally mandated Friends and Family Test (FFT), the system accommodates various ad-hoc and local surveys linked to key Trust quality priorities and strategies. The system plays a crucial role in delivering and reporting the Friends and Family Test (FFT), a component of the standard NHS Contract. FFT results are submitted monthly to NHS England, contributing to national statistics and benchmarking. Leveraging SMS and IVR, the Trust extensively employs text messages and telephone surveys to gather patient experience feedback through the Friends and Family Test Survey. Between October 2022 and September 2023, the number of eligible patients to participate in the Friends and Family Test was 1,680,812 with 179,024 responses recorded. The proposed contract duration is 5 years (3+1+1) and aligning with NHS terms and conditions is seen as a seamless match for the Trust's needs and industry standards. Suppliers interested in partnering with us to elevate patient experience are invited to partake in the tender opportunity to demonstrate their capabilities, track record, and commitment to delivering impactful solutions in this essential area of healthcare delivery. Join us in our mission to ensure that every patient receives the highest standard of care and leaves our facility feeling valued, supported, and empowered." Additional information: To express interest and participate in the tender, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome. Should Tenderers have any queries, or having problems using the portal, they should contact Helpdesk at: Phone: 0800 9956035 E-mail: support-health@atamis.co.uk

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-71be840c-cb01-45e1-af4b-bca30f13a4b2
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/cd4b0d3a-4d0d-444d-81cc-c9803c0039dc
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£405,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
24 Feb 20242 years ago
Submission Deadline
1 Apr 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
2 Jun 2024 - 31 May 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
KCH INTERVENTIONAL FACILITIES MANAGEMENT LLP
Contact Name
Sunday Okhiria
Contact Email
s.okhiria1@nhs.net
Contact Phone
02045340573

Buyer Location

Locality
LONDON
Postcode
SE5 9NY
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
Not specified
Local Authority
Lambeth
Electoral Ward
Herne Hill & Loughborough Junction
Westminster Constituency
Dulwich and West Norwood

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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