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ASC End to End Customer Journey Review

Suffolk County Council

This public procurement record has 2 releases in its history.

AwardUpdate

17 Feb 2026 at 09:56

Award Notice
Award

16 Feb 2026 at 14:14

Award Notice
Summary of the contracting process

The procurement process titled "ASC End to End Customer Journey Review" has been initiated by Suffolk County Council. This project focuses on the industry category of business services, specifically law, marketing, consulting, recruitment, printing, and security. Located in Suffolk, East of England, the process involves a selective procurement method through a call-off from the ESPO Consultancy Services framework, specifically LOT 4B. Key dates include the contract period starting on 9th February 2026 and ending on 8th August 2026. The tender's status is currently complete, with the award being active as of 9th February 2026.

This tender provides significant growth opportunities primarily for businesses specialising in consulting and business services, particularly those adept at reviewing customer journeys and developing strategic commissioning models and implementation plans. Small and medium-sized enterprises (SMEs) are considered suitable to compete within this framework despite the contract being awarded to Channel 3 Consulting, a large-scale organisation. The procurement process could target businesses with expertise in supporting individuals with mental health, learning disabilities, or autism, offering a chance to contribute to an essential review for Suffolk County Council.

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Notice Information

Notice Title

ASC End to End Customer Journey Review

Notice Description

To review the end-to-end customer journey in Suffolk for individuals with mental health, learning disabilities and/or autism, and to develop a future vision, commissioning model, and implementation plan. This is a call off from ESPO Consultancy Services framework 664_25 LOT 4B

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-722995f2-2a66-46a6-985d-f2fe95f155a6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0110b280-16f9-4eee-b5ed-392dd4a3c614
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
£350,000 £100K-£500K
Lots Value
Not specified
Awards Value
£350,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
17 Feb 20266 months ago
Submission Deadline
29 Jan 2026Expired
Future Notice Date
Not specified
Award Date
9 Feb 20266 months ago
Contract Period
9 Feb 2026 - 8 Aug 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Suffolk County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
IPSWICH
Postcode
IP1 2BX
Postcode Area
Ipswich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH6 Suffolk
Small Region (ITL 3)
TLH62 Ipswich
Delivery Location
Not specified
Local Authority
Ipswich
Electoral Ward
Gipping
Westminster Constituency
Ipswich

Supplier Information

Number of Suppliers
1
Supplier Name

Channel 3 Consulting Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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