Award

CRM System Support

GAMBLING COMMISSION

This public procurement record has 1 release in its history.

Award

15 Apr 2021 at 07:47

Award Notice
Summary of the contracting process

The Gambling Commission is conducting a procurement process titled "CRM System Support," aimed at providing software support services. The procurement is in the Award stage, having concluded the tender period on 26 March 2021. The total contract value is £40,000, with an awarded amount of £32,000 to ATOS IT Services UK Limited. The contract period is set to run from 1 April 2021 to 31 March 2022. This procurement is classified under CPV code 72261000 and is located in Birmingham, England.

This tender presents an opportunity for small and medium-sized enterprises (SMEs) particularly skilled in software support services to engage with a prominent organisation in the public sector. Companies that specialise in customer relationship management systems and have proven experience in delivering support services would be well-positioned to compete in this procurement. The direct procurement method used here, a single tender action below the threshold, indicates a streamlined process that may favour agile solutions from SMEs, enhancing their visibility and growth potential in the market.

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Notice Information

Notice Title

CRM System Support

Notice Description

Customer Relationship Management (CRM) System Support

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-736112dc-ecf9-4e26-ade7-4733935e6716
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/cb9222a5-9f20-4f3e-a82f-7c5276e66571
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72261000 - Software support services

Notice Value(s)

Tender Value
£40,000 Under £100K
Lots Value
Not specified
Awards Value
£32,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
15 Apr 20214 years ago
Submission Deadline
26 Mar 2021Expired
Future Notice Date
Not specified
Award Date
26 Mar 20214 years ago
Contract Period
31 Mar 2021 - 31 Mar 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
GAMBLING COMMISSION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B2 4BP
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

ATOS IT SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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