Award

Research into passengers' awareness of planned disruption

OFFICE OF RAIL AND ROAD

This public procurement record has 2 releases in its history.

Award

12 May 2017 at 13:04

Award Notice
Tender

18 Nov 2016 at 20:16

Tender Notice
Summary of the contracting process

The OFFICE OF RAIL AND ROAD, based in London, recently completed a tender entitled "Research into passengers' awareness of planned disruption." This project falls under the category of business services, specifically focusing on law, marketing, consulting, recruitment, printing, and security. The tender was published on 14th November 2016, with a completion date set for 2nd December 2016. The contract for this study began on 21st December 2016 and concluded on 5th May 2017. The procurement was initiated as a tender process, with a total contract value of £70,000, and required bidders to propose innovative methodologies for market research, especially regarding passenger awareness of rail service disruptions.

This opportunity presents significant growth potential for consulting firms, market research agencies, and companies specialising in transportation analysis. Businesses with expertise in designing research methodologies, especially those experienced in quantitative data analysis and passenger behaviour studies, would be particularly well-suited to participate. Other interested parties should prepare to leverage their skills in stakeholder engagement and data collection to address complex issues around customer awareness in the rail sector.

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Notice Information

Notice Title

Research into passengers' awareness of planned disruption

Notice Description

The aim of this study is to update ORR's understanding of passenger awareness of planned rail service disruption including how and when passengers become aware of possessions. The consultants is to undertake market research to derive robust quantitative estimates regarding the timing and of level passenger awareness of planned disruption. This research will be used to inform our policy on incentivising Network Rail to notify operators sufficiently early regarding planned service disruption. Methodology This is a difficult area requiring expert questionnaire design. A key difficulty is obtaining information regarding passengers that in the event of planned disruption would not travel by rail. We leave it open to applicants to propose their methodological approach, but it should be set out in some detail so that we can assess the robustness of the proposals. For example, we think that combining the following two approaches has merit in helping estimate passenger awareness levels and timing: * Under the first approach, passengers undertaking journeys subject to planned disruption would be interviewed. They would be asked about how and when they became aware of the disruption (and the implications of the disruption for their journey), including when they booked their journey. * A complementary second approach would focus on interviewing people who had recently undertaken an undisrupted rail journey, for representative rail journeys. This could be either by surveying passengers on undisrupted trains or using an existing panel focusing on people that had recently undertaken an undisrupted train journey. They would be asked general questions about how they plan and book their rail journeys (e.g. via an internet search). The analysis of when and how passengers purchase tickets could also be enhanced with a separate analysis of timing associated with ticket sales data. Potentially, this survey could contain questions related to passengers' recent experience of disrupted train services. These questions could, for example, ask about passengers' behavioural responses to that disruption. Stated preference surveys might also be used. The findings from the market research would feed into the analysis to estimate passenger awareness levels about forthcoming possessions. Additional information: Prospective bidders are strongly advised to register their interest on our tendering portal early in order to receive any further notifications regarding this ITT. Bidders should upload clarification questions and proposals by the time/date set out in the tender documentation. Please note, under no circumstances should prospective bidders contact ORR members of staff directly in relation to this tender - all communication should be through the tendering portal.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-73905079-adca-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0d42742d-d471-422b-af53-b0a1d34e7100
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
£70,000 Under £100K
Lots Value
Not specified
Awards Value
£65,459 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
12 May 20178 years ago
Submission Deadline
2 Dec 2016Expired
Future Notice Date
Not specified
Award Date
16 Dec 20169 years ago
Contract Period
19 Dec 2016 - 5 May 2017 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
OFFICE OF RAIL AND ROAD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
WC2B 4AN
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

AECOM

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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