Award

HMRC Customer Communication Services

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

18 Apr 2018 at 08:09

Award Notice
Summary of the contracting process

The procurement process for the "HMRC Customer Communication Services" contract, managed by HM Revenue & Customs (HMRC), focuses on enhancing document design, bulk printing, and central printing services. This tender falls under the printed matter and related products category and was awarded on 25th November 2016. The contract period spans from 14th December 2016 to 13th December 2019, with a total contract value of £90 million, a minimum value of £33 million, and the procurement method used was an open procedure below the threshold.

This tender presents significant opportunities for businesses in the printing, design, and document management sectors. Companies specialising in printed materials, bulk printing services, or digital document solutions may find this contract particularly appealing. Businesses equipped to streamline processes and enhance delivery based on customer preferences will be well-positioned to compete for future contracts with HMRC and similar governmental agencies.

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Notice Information

Notice Title

HMRC Customer Communication Services

Notice Description

HMRC's Customer Communication requirements are split into three distinct categories and the procurement aggregates all of them under one services agreement: Document Design, Composition and Control. HMRC currently owns the design of documents in-house within its Digital Services team and has a desire to eventually take ownership of all composition activity (composition for bulk printing is currently performed by a third party supplier) and channel control services. The solution will need to allow us to streamline the processes, so that form / letter creation and change is materially quicker and cheaper and allows us to create outputs capable of delivery to customers through the channel of HMRC's choice based on customer preferences. This includes, where required, print-ready files to send to production. Bulk Print Service. This is the service for print requirements generated out of a number of back end systems and includes enclosure of mail and sorting for presentation to Down Stream Access mail distribution. The current third party contract for Bulk Print expires in June 2017. For all print services, HMRC requires the utilisation of the lowest cost postal services available for all qualifying mail. Central Print Service. This is the default service for c39k users who create outputs on their desktops and moves the printing from their local office printers to a centralised print and despatch facility and generates in the region of 13 million letters per year (20m images) including enclosure of mail and sorting for presentation in general to Down Stream Access mail distribution. The contract for Central Print expires in June 2017.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-74013e36-bdd9-467e-bf2c-799b3affbe02
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/504b2c1b-5cf1-4f71-a5a9-3d6597e8a4d3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

22 - Printed matter and related products

CPV Codes

22000000 - Printed matter and related products

Notice Value(s)

Tender Value
£90,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
£33,397,297 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
18 Apr 20187 years ago
Submission Deadline
30 Sep 2016Expired
Future Notice Date
Not specified
Award Date
25 Nov 20169 years ago
Contract Period
14 Dec 2016 - 13 Dec 2019 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALFORD
Postcode
M60 9LA
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
Not specified
Local Authority
Salford
Electoral Ward
Ordsall
Westminster Constituency
Salford

Supplier Information

Number of Suppliers
1
Supplier Name

COMMUNISIS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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