Award

TfL 91640 - Call Off Batch 7 A Correspondence Contactless Payment Cards Contacts

TRANSPORT FOR LONDON

This public procurement record has 2 releases in its history.

AwardUpdate

19 Nov 2019 at 16:19

Award Notice
Award

19 Nov 2019 at 16:00

Award Notice
Summary of the contracting process

The procurement process involves Transport for London (TfL), which has issued a tender titled "TfL 91640 - Call Off Batch 7 A Correspondence Contactless Payment Cards Contacts." This falls under the customer services industry category and is situated in London, United Kingdom. The procurement method employed is selective, using a restricted procedure due to its value of £5 million. The contract period started on 7th October 2019 and will run until 30th November 2023. The tender period concluded on 1st August 2019.

This tender presents significant opportunities for businesses specialising in customer service solutions, particularly those capable of handling contactless payment systems. Given its scale, larger firms will likely find this contract appealing, while small and medium enterprises (SMEs) are encouraged to participate, as this project highlights the ability to integrate customer interactions within technology. Companies focusing on service delivery in high-traffic environments, such as transport or retail, would be especially well-suited to engage in this tender.

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Notice Information

Notice Title

TfL 91640 - Call Off Batch 7 A Correspondence Contactless Payment Cards Contacts

Notice Description

This covers customer contacts made for journeys using Contactless Payment Cards.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-75041f56-1e47-444e-84a0-a55652bb9030
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/062d8d23-bf02-4bcc-982c-5dbc02baee48
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342300 - Customer services

Notice Value(s)

Tender Value
£5,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
£5,000,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
19 Nov 20196 years ago
Submission Deadline
1 Aug 2019Expired
Future Notice Date
Not specified
Award Date
31 Jul 20196 years ago
Contract Period
6 Oct 2019 - 30 Nov 2023 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TRANSPORT FOR LONDON
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 0BD
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

CHARES NOVACROFT DIRECT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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