Award

Provision of Customer and Cleaning Services

SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE

This public procurement record has 2 releases in its history.

Award

08 Apr 2021 at 08:02

Award Notice
Tender

22 Sep 2020 at 09:34

Tender Notice
Summary of the contracting process

The South Yorkshire Passenger Transport Executive initiated a tender titled "Provision of Customer and Cleaning Services," intended for the customer service and cleaning teams across various locations in South Yorkshire, including transport interchanges and park & ride sites. The procurement process is classified as an open procedure with a contract period from 1 April 2021 to 31 March 2022, and an estimated contract value of £3.1 million. The tender period ended on 23 October 2020, marking a crucial deadline for interested suppliers to submit their bids.

This tender presents significant opportunities for businesses specialising in customer service and cleaning services, particularly small and medium enterprises (SMEs) that can demonstrate flexibility and a customer-oriented approach. With the substantial footfall of over 17 million customers annually at the relevant sites, companies capable of delivering high-quality and integrated services are well-positioned to win this contract. Additionally, businesses familiar with operating in the public sector and those equipped to handle large-scale service delivery will find this opportunity relevant for growth and expansion.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Provision of Customer and Cleaning Services

Notice Description

Service providers are required to provide, proactive, highly flexible, customer focused, customer service, and cleaning teams to deliver a competent standard of customer service and facilities presentation across SYPTE's sites, to a standard which is acceptable to both customers and relevant stakeholders. It is necessary that customer service and cleaning service teams work in a fully integrated and collaborative manner. SYPTE's portfolio includes but is not limited to; * Head Office Premises * Transport Interchanges * Park & Ride sites * Mini Interchanges * Satellite sites * Rail sites * 'On street' Infrastructure (bus stops, bus shelters and information totems) These facilities are located throughout South Yorkshire. SYPTE's Transport Interchanges currently experience footfall in excess of Seventeen million customers per annum. The Contract will run from 1 April 2021 to 31 March 2022 with an estimated contract value of PS3.1 million. As tenderers will note the estimated value of this one year contract is PS3,100,000.00, this figure also indicates the available budget in place for the provision of these services. SYPTE reserves the right following full evaluation that if the preferred tenderer's submitted price exceeds this figure post tender negotiations will take place to review and reduce the services proposed and if agreed this would be set out in the contract document. If post tender negotiations with the preferred tenderer cannot be successfully agreed SYPTE further reserves the right to discount this tender and to deem the next ranked tenderer the preferred tenderer and carry out the same process and so on until satisfactory agreement can be reached. Additional information: Full documentation can be obtained from https://sypte.co.uk/WhatWeDo/Contracts

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7511b613-649c-45b2-a453-fcc801c303a0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7032405d-dba1-4365-b303-145924f4a99e
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

90 - Sewage, refuse, cleaning and environmental services

CPV Codes

79342300 - Customer services

90910000 - Cleaning services

Notice Value(s)

Tender Value
£3,100,000 £1M-£10M
Lots Value
Not specified
Awards Value
£3,183,119 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
8 Apr 20214 years ago
Submission Deadline
23 Oct 2020Expired
Future Notice Date
Not specified
Award Date
18 Mar 20214 years ago
Contract Period
31 Mar 2021 - 31 Mar 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SHEFFIELD
Postcode
S1 2BQ
Post Town
Sheffield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE32 Sheffield
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Sheffield
Electoral Ward
City
Westminster Constituency
Sheffield Central

Supplier Information

Number of Suppliers
1
Supplier Name

BIDVEST NOONAN (UK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-7511b613-649c-45b2-a453-fcc801c303a0-2021-04-08T09:02:30+01:00",
    "date": "2021-04-08T09:02:30+01:00",
    "ocid": "ocds-b5fd17-7511b613-649c-45b2-a453-fcc801c303a0",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "3048a",
        "title": "Provision of Customer and Cleaning Services",
        "description": "Service providers are required to provide, proactive, highly flexible, customer focused, customer service, and cleaning teams to deliver a competent standard of customer service and facilities presentation across SYPTE's sites, to a standard which is acceptable to both customers and relevant stakeholders. It is necessary that customer service and cleaning service teams work in a fully integrated and collaborative manner. SYPTE's portfolio includes but is not limited to; * Head Office Premises * Transport Interchanges * Park & Ride sites * Mini Interchanges * Satellite sites * Rail sites * 'On street' Infrastructure (bus stops, bus shelters and information totems) These facilities are located throughout South Yorkshire. SYPTE's Transport Interchanges currently experience footfall in excess of Seventeen million customers per annum. The Contract will run from 1 April 2021 to 31 March 2022 with an estimated contract value of PS3.1 million. As tenderers will note the estimated value of this one year contract is PS3,100,000.00, this figure also indicates the available budget in place for the provision of these services. SYPTE reserves the right following full evaluation that if the preferred tenderer's submitted price exceeds this figure post tender negotiations will take place to review and reduce the services proposed and if agreed this would be set out in the contract document. If post tender negotiations with the preferred tenderer cannot be successfully agreed SYPTE further reserves the right to discount this tender and to deem the next ranked tenderer the preferred tenderer and carry out the same process and so on until satisfactory agreement can be reached. Additional information: Full documentation can be obtained from https://sypte.co.uk/WhatWeDo/Contracts",
        "datePublished": "2020-09-22T10:34:01+01:00",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79342300",
            "description": "Customer services"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "90910000",
                "description": "Cleaning services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "Yorkshire and the Humber",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "Yorkshire and the Humber",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "minValue": {
            "amount": 3100000,
            "currency": "GBP"
        },
        "value": {
            "amount": 3100000.01,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (above threshold)",
        "tenderPeriod": {
            "endDate": "2020-10-23T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2021-04-01T00:00:00+01:00",
            "endDate": "2022-03-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/3f770663-ab9b-49ac-8c48-2cbc12502c9b",
                "datePublished": "2020-09-22T10:34:01+01:00",
                "format": "text/html",
                "language": "en"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/6A7e9Tu3",
            "name": "SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE",
            "identifier": {
                "legalName": "SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/6A7e9Tu3"
            },
            "address": {
                "streetAddress": "11 Broad Street West",
                "locality": "SHEFFIELD",
                "postalCode": "S12BQ",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "-",
                "email": "tendering@sypte.co.uk",
                "telephone": "-"
            },
            "details": {
                "url": "https://sypte.co.uk/WhatWeDo/Contracts"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-05049403",
            "name": "Bidvest Noonan (UK) Ltd",
            "identifier": {
                "legalName": "Bidvest Noonan (UK) Ltd",
                "scheme": "GB-COH",
                "id": "05049403"
            },
            "address": {
                "streetAddress": "St Magnus House 3 Lower Thames Street London EC3R 6HD"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/6A7e9Tu3",
        "name": "SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-7511b613-649c-45b2-a453-fcc801c303a0-1",
            "status": "active",
            "date": "2021-03-18T00:00:00Z",
            "datePublished": "2021-04-08T09:02:30+01:00",
            "value": {
                "amount": 3183119.77,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-05049403",
                    "name": "Bidvest Noonan (UK) Ltd"
                }
            ],
            "contractPeriod": {
                "startDate": "2021-04-01T00:00:00+01:00",
                "endDate": "2022-03-31T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/7032405d-dba1-4365-b303-145924f4a99e",
                    "datePublished": "2021-04-08T09:02:30+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}